Customer Service Assistant

Coventry Building Society; Stroud; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a forward-thinking building society as a Customer Service Representative in Stroud, where you'll be at the heart of the community. This role offers a dynamic work environment, allowing you to engage with a diverse range of customers daily. You'll be responsible for providing excellent service, handling cash transactions, and managing various administrative tasks. With a commitment to employee well-being, the society offers generous benefits, including a discretionary bonus scheme and a personal pension plan. If you have a passion for helping others and want to be part of a supportive team, this opportunity is perfect for you.

Benefits

28 days holiday plus bank holidays

Annual discretionary bonus scheme

Personal pension with matched contributions

Maternity, paternity, and shared parental leave

Life assurance (6 times annual salary)

Qualifications

• Experience in retail or customer-focused environments.
• Ability to engage with diverse individuals and provide excellent service.

Responsibilities

• Support customers in a friendly and efficient manner.
• Handle cash transactions and manage admin tasks.

Skills

Customer Service

Cash Handling

Communication Skills

Problem Solving

Education

High School Diploma

Job description

We’re looking for a friendly, helpful person to join the team in our Dursley branch. The role is at the heart of the local community, supporting a wide range of customers in a welcoming environment, where every day is different.

This role suits someone who’s at ease with people and able to support them in a caring, friendly, and efficient manner. Responsibilities include finding solutions for customers, staying updated on our services and policies, and managing admin tasks. Key duties also involve handling cash transactions accurately, taking calls, and other customer service-related activities.

• 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
• Annual discretionary bonus scheme
• Personal pension with matched contributions
• Maternity, paternity, and shared parental leave
• Life assurance (6 times annual salary)

Find out more about the fantastic benefits of joining Coventry Building Society here

About you

For this role, you’ll be a people person, able to engage with a diverse range of individuals and provide a great experience with us.

To be successful, you should have:

• Experience interacting directly with customers daily and delivering excellent service
• Recent experience in retail, call centres, or a customer-focused environment

Desirable experience includes:

• Cash handling experience

About us

We’re one of the largest building societies in the UK, committed to improving the lives of others. Recognised as a ‘Great Place to Work,’ we offer benefits beyond basic pay, including a discretionary bonus scheme, a culture of recognition, and wellbeing support.

In partnership with The Co-operative Bank, we share values and an ethical approach towards our members, customers, and colleagues.

We are committed to equality across race, age, faith, disability, and sexual orientation, celebrating diversity and fostering an inclusive environment.

All together, better.

Flexibility and why it matters

We value flexibility and will consider alternative working patterns. Please discuss with us before applying to explore options for this role.

Proud to be a Disability Confident Committed Employer

We offer interviews or assessments to all disabled applicants meeting the minimum criteria. Applicants can opt into the Disability Confident Interview Scheme. In cases of high application volume, we prioritize interviewing disabled candidates who best meet the essential and desirable criteria.