Customer Service Assistant

TN United Kingdom; Stansted Mountfitchet; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading company in the travel retail sector is seeking a Customer Assistant at Stansted Airport. The role involves providing exceptional customer service and maximizing sales opportunities while working within a dynamic team. Competitive pay with additional benefits and a supportive training program are offered to enhance your career growth.

Benefits

Company bonus scheme

Employee Assistance Programme

Staff, family, and friends discounts

Travel discounts

Free parking

Qualifications

• Passion for teamwork and flexibility to adapt in a fast-paced environment.
• Good communication skills and self-motivation.
• Enthusiasm and professionalism are essential.

Responsibilities

• Delivering a world-class, personalized service experience to every customer.
• Maximizing sales opportunities through excellent service and product knowledge.
• Working independently or as part of a team to meet operational standards.

Skills

Good communication skills

Self-motivation

Enthusiasm

Professionalism

Flexibility

Teamwork

Job description

Social network you want to login/join with:

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Client:

World Duty Free - WDF

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

fae8c3079cc8

Job Views:

3

Posted:

19.05.2025

Expiry Date:

03.07.2025

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Job Description:

Customer Assistant – Customer Service Advisor

Location: Stansted Airport

Pay: Competitive rate plus excellent benefits (additional 20% premium for 4am-6am shifts)

Contract: 24.5 hours per week, plus overtime, permanent

Working pattern: 2-week rolling shift pattern between 3am-10pm

Customer Service Advisors play a vital role in our stores, building rapport with customers, providing an enjoyable experience, and sharing your passion for our luxurious products.

Your responsibilities include:

1. Delivering a world-class, personalized service experience to every customer
2. Maximizing sales opportunities through excellent service and product knowledge
3. Demonstrating positive behaviors and a can-do attitude
4. Working independently or as part of a team to meet operational standards

Requirements to be a Customer Assistant at World Duty Free:

1. Passion for teamwork
2. Flexibility to adapt in a fast-paced environment
3. Good communication skills
4. Self-motivation, enthusiasm, and professionalism

We provide a comprehensive induction and training to support your start and ongoing development. You will work with experienced colleagues who will support your learning, growth, and career advancement.

Benefits include:

• Company bonus scheme
• Employee Assistance Programme for confidential support on personal and financial issues
• Staff, family, and friends discounts on products
• Travel discounts
• Free parking

We value our colleagues and aim to create a respectful, engaging, and rewarding environment where you can grow your skills and receive recognition for your contributions.