Customer Service Assistant

Bow Distribution and Warehousing Limited; Riddings; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Healthcare benefits

Team socials

Holiday entitlement growth

Volunteer days

Employee discount hub

Cycle to Work scheme

Job summary

Bow Distribution and Warehousing Limited in Riddings, Derbyshire, is seeking a Customer Service Assistant to join our small, proactive team. You will coordinate transport operations, track live jobs, and update customers while maintaining accurate documentation.

We value confidence under pressure, strong IT skills, and the ability to manage priorities in a fast-paced environment. Benefits include healthcare, holiday entitlement, volunteer days, and team socials.

Qualifications

• Confident communicator on phone and email.
• Highly organised with great attention to detail.
• Able to juggle priorities in a reactive, deadline-driven environment.
• Strong IT skills; accuracy in manual processes.
• Team player with a can-do attitude.

Responsibilities

• Coordinate movement of goods from suppliers to customers or storage facilities.
• Track live jobs and deliveries using Transport Management System.
• Communicate with drivers, hauliers, and colleagues to stay on track.
• Handle customer updates and delivery queries; resolve hiccups quickly.
• Work with internal teams to stay aligned; manage POD/documentation.

Skills

Confident communicator

Highly organised

Prioritisation under pressure

Strong IT skills

Team player

Job description

Location: Bow Distribution, Amber Business Centre, Charity Road, Riddings, Alfreton, DE55 4BU

Hours: 40 hours per week, Monday - Friday, 9am - 6pm

Can you stay organised under pressure, solve problems with confidence, and deliver exceptional customer service every day? If so, we'd love to hear from you.

We’re hiring for an experienced Customer Service Assistant to join us at Bow Distribution, where you will be the lookout for a hands‑on, proactive team player to join our small but mighty Customer Service team. In this role, you’ll be at the heart of our transport operation‑coordinating jobs, solving problems, updating customers and keeping everything running like clockwork.

You’ll thrive on juggling tasks, staying organised, and building strong relationships with customers, drivers and the wider team.

What you’ll be doing

• Coordinating the movement of goods from suppliers to customers or storage facilities
• Tracking live jobs and deliveries using our Transport Management System
• Communicating with drivers, hauliers, and colleagues to keep things on track
• Handling customer updates, delivery queries, and resolving any hiccups quickly
• Working closely with internal teams to ensure we’re all aligned
• Managing the POD (proof of delivery) process and ensuring documentation is accurate

What we’re looking for

• Confident communicator -both on the phone and by email (Essential)
• Highly organised with great attention to detail (Essential)
• Comfortable juggling priorities in a reactive, deadline‑driven environment (Essential)
• Strong IT skills- some of our processes are manual, so accuracy matters! (Essential)
• A team player with a ‘can do’ attitude no task too big or small (Essential)
• Experience in logistics, haulage, transport or warehousing (Desirable)
• Familiar with PODs or TMS (Transport Management Systems) (Desirable)

Why Join us at Bow Distribution?

• Competitive salary £27,040
• Healthcare Benefits- includes GP on Tap and a Health Shield Cash Plan, giving you up to £1,000 per year to claim back on everyday medical and wellbeing expenses like dental, optical, physio and more.
• Regular team socials - from summer and Christmas celebrations to spontaneous get‑togethers, we love a reason to get together and have fun!
• We value your commitment - enjoy increasing holiday and healthcare benefits as you grow with us.
• Giving back together - we proudly support Operation Orphan and take part in a range of charitable initiatives throughout the year including our unmissable annual charity football tournament. You’ll also get paid volunteer days to support causes that matter to you.
• Laid‑back, ambitious environment - We’re focused on growth (yours and ours), but we keep things supportive, down‑to‑earth, and collaborative. Alongside meaningful work, you’ll find thoughtful touches that make the day‑to‑day better. From regular pizza Fridays to say thanks, to fresh fruit and drinks to keep you fuelled. It’s about creating a space where people feel valued and enjoy coming to work.

Our Benefits Package

• 20 days annual leave, increasing annually up to 28 days, plus 8 bank holidays
• One paid volunteer day per year after 1 years' service
• Health Shield cashback plan - up to £1,000 per year towards everyday health and wellbeing costs
• Employee Assistance Programme, including confidential counselling support
• Employee discount hub with savings on high‑street retailers, gyms, and leisure
• Cycle to Work scheme

Bow Distribution is an equal opportunities employer and welcomes applications from all suitably qualified individuals. Applications will be reviewed as they are received and this vacancy may close early. If you require any reasonable adjustments during the recruitment process, please contact [e-mail].

Please note that due to the high volume of applications, we may not be able to respond to everyone individually. However, if you would like feedback on your application, feel free to reach out to us directly.

Riddings

Aug 27, 2026