Customer Service Assistant

University-of-Oxford; Oxford; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Generous annual leave

Family leave scheme

Cycle loan

Season ticket loans

Clubs access

Job summary

The University of Oxford is hiring a part-time Customer Service Assistant to support the Sports Department at Oxford University Sports Complex. You will help members, answer queries, and contribute to a welcoming, efficient service environment.

The role is average 26.25 hours per week on a two-week rota, with Sundays worked on a 9.5-hour shift. A proactive, confidential approach and strong IT skills are essential.

Qualifications

• Proven administrative experience.
• Proficient in Outlook, Word, Excel.
• Demonstrates confidentiality and discretion.
• Able to pass on clear information to colleagues and customers.
• Self-motivated and able to work independently.

Responsibilities

• Assist and guide members through their fitness journey.
• Answer inquiries and provide accurate information to customers.
• Support the Sports Department in delivering a welcoming service.

Skills

Administrative procedures

Confidentiality

Clear communication

Self-motivated

Team player

Tools

Outlook

Word

Excel

Job description

University Sports Complex, Iffley Road, Oxford, OX4 1EQ

Are you an experienced Customer Service Assistant looking to make a meaningful impact? Join our Sports Department team at the University of Oxford to make a difference within a globally renowned institution.

Location: Oxford University Sports Complex, Iffley Road, Oxford OX4 1EQ

Contract: Part Time (an average of 26.25 hours worked over a two week shift rota), Fixed Term

Maternity leave cover to 31/08/2027

About Us

Spanning the historic streets of the “city of dreaming spires”, the University of Oxford has been ranked the world’s leading university for ten consecutive years. A place where centuries of tradition meet world-changing innovation, we offer you the chance to shape the future while working in an inspiring environment that promotes excellence. Here, you’ll contribute to ground-breaking research that tackles global challenges - from advancing sustainability to pioneering healthcare solutions - and join a diverse, inclusive community that champions your wellbeing, development, and aspirations.

Oxford University Sport is situated at the iconic sports ground where the world record four-minute mile was first broken.

We currently have an opportunity for a part-time Customer Service Assistant to join our friendly team.

What We Offer

Working at the University of Oxford offers several exclusive benefits, such as:

• 38 days of annual leave (inclusive of public holidays) to support your wellbeing, with the option to purchase up to 10 extra days and additional leave after long service.
• One of the most generous family leave schemes in UK higher education, offering up to 26 weeks of full-pay maternity and adoption leave, plus 12 weeks of full-pay paternity/partner leave.
• Affordable and sustainable commuting options, including a cycle loan scheme, discounted bus travel, and season ticket loans.
• Access to a vibrant community through our social, cultural, and sports clubs.

About the Role

We are looking for a team player to join the Sports Department to enhance our customer service experience by helping, guiding and motivating our members through their fitness and wellbeing journey.

The post is for an average of 26.25 hours per week (excluding breaks) on a 2-week rota, working 9.5 hours on alternate Sundays.

About You

• A good understanding of standard administrative procedures evidenced by formal qualifications and/or experience at a similar level
• Ability to use standard computer programs (Outlook, Word, Excel)
• A good understanding of issues around confidentiality
• Ability to understand and pass on clear and accurate information
• To be self-motivated and work effectively, knowing when to refer matters to others

Sponsorship and Right To Work

This role does not meet the criteria for sponsorship under the Skilled Worker visa under the UK Visa & Immigration points-based system. We are therefore unable to offer sponsorship for this role.

Application Process

The closing date for applications is 12 noon on 6 November 2026

Interviews will take place on 13 November 2026 and will be held face-to-face