Receptionist

Oxford Brookes University; Oxford; On-site; GBP 24,000 - 28,000; Full time

Job summary

Oxford Brookes University is seeking a welcoming front-of-house receptionist for the Centre for Student Development on the Headington campus. You will greet students, organise appointments and handle enquiries in person and by email with sensitivity and privacy.

This is a full-time, term-time role (October 2026 to May 2027) with a flexible, varied workload and opportunities to support student services and data handling while upholding confidentiality.

Qualifications

• Experience of working in a reception or other customer service environment.
• Ability to create a welcoming front-of-house experience.
• Ability to communicate sensitively and accurately in person and in writing.
• Organisation skills: good time management and attention to detail.
• Ability to deal with students with confidential or stressful issues.
• Flexibility and adaptability in managing a varied workload in a fast-changing environment.

Responsibilities

• Offering a point of sensitive, inclusive and warm welcome to students visiting the Centre for Student Development
• Organising appointments for students visiting a range of services.
• Communicating with students in person and via email in a sensitive and personalised way
• Referring students to a range of services
• Prioritising and responding to incoming communications and distributing them, where appropriate to relevant staff
• Ensuring that confidential student records are completed accurately and fully
• Assisting in the cleaning of data for monitoring and evaluation purposes.

Skills

Customer service

Front-of-house

Communication

Time management

Confidentiality

Adaptability

Job description

You will be working in the Centre for Student Development, which is a central hub that students visit to engage with services offered by colleagues working in careers and employability and academic skills development.

What you will be doing

• Offering a point of sensitive, inclusive and warm welcome to students visiting the Centre for Student Development
• Organising appointments for students visiting a range of services.
• Communicating with students in person and via email in a sensitive and personalised way
• Referring students to a range of services
• Prioritising and responding to incoming communications and distributing them, where appropriate to relevant staff
• Ensuring that confidential student records are completed accurately and fully
• Assisting in the cleaning of data for monitoring and evaluation purposes.

Qualifications / Requirements

• Experience of working in a reception or other customer service environment
• Ability to create a welcoming front-of-house experience
• Ability to communicate sensitively and accurately in person and in writing
• Organisation skills: good time management and attention to detail
• Ability to deal with students with confidential or stressful issues
• Flexibility and adaptability in managing a varied workload in a fast-changing environment.

PLEASE NOTE: This is an internal advert and is open to current Oxford Brookes University staff only.

About Oxford Brookes University

Oxford Brookes University is distinctive in nature. We are a modern and forward thinking institution rooted in, and connected to a city with a rich history of culture and learning. We are a globally recognised University focused on providing high-quality teaching, delivering impactful research and an excellent student experience. Our vision is simple: "shape tomorrow through our unique blend of the modern and the traditional, by embracing diversity, seeking out the new and excelling in education and research."

Our people are at the heart of the University - our excellence in teaching, research and knowledge exchange depends on the engagement, capability and wellbeing of our people. We strive to create and encourage an environment where people have the opportunity to develop, progress and thrive.

Contract and Work Hours

This is a variable hours post, working full-time hours (Monday-Friday) during term time only from October 2026 - May 2027.

About the location

This is a customer-facing role on the Headington campus, requiring the postholder to be on campus every day, Monday to Friday.

Why Join Us?

At Oxford Brookes University, our people are at the heart of everything we do.

• We have an extremely competitive Local Government pension scheme with a generous Employer contribution rate
• We provide all staff with financial education, a comprehensive employee assistance helpline
• We prioritise the well-being of our employees – both physically and mentally, as well as financially
• We provide a diverse and comprehensive benefits package to support our team

Equality, diversity and inclusion At Oxford Brookes, inclusivity is one of our five guiding principles: we take positive steps to create an environment in which we celebrate, value and provide equal opportunity to all. We are committed to recruiting from the widest possible pool and welcome applications from all suitably qualified candidates who embrace our values, regardless of their background. As a Disability Confident Employer, we guarantee to interview any disabled applicant who meets the essential selection criteria.