Customer Service Assistant

Wickes; Oxford; Hybrid; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Gain-share bonus

Pension contribution

Annual leave (35 days incl. bank hols)

Staff discount 20%

Cycle to work

Job summary

Wickes in Oxford is seeking a customer-focused team member for a part-time role (16 hours per week). You’ll help customers, keep shelves tidy, and ensure a smooth store experience.

You’ll receive training, support, and opportunities to grow, with a benefits package including a gain-share bonus, pension contributions, generous annual leave, and staff discounts. Rotas are published three weeks in advance to help you plan your personal life.

Qualifications

• Experience in a customer-facing role.

Responsibilities

• Assist customers and provide high level customer service.
• Keep shelves tidy and products in the right place.
• Support smooth store operations and stock deliveries as needed.

Skills

Customer service

Retail experience

Job description

The Role...

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

Shift patterns

Hours: Part-time (16 hours per week).

Flexible Shifts: Includes a mix of evenings and weekends - flexibility required but also the hours are flexible to fit around your lifestyle!

Plan Ahead: Rotas are published 3 weeks in advance so you can easily plan your personal life and commitments.

About you...

Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays
• Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know.

*Salary Dependent on Age