Customer Service Assistant

Wickes; Grantham; Hybrid; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Gain share bonus up to £300 per month

Pension contribution up to 10%

35 days annual leave incl. bank hols

20% staff discount

Job summary

Wickes in Grantham is seeking a part-time sales assistant to support customers and maintain a welcoming store environment. You’ll be trained and supported as you help customers, stock shelves, and assist with smooth store operations.

The role emphasizes a high level of customer service and teamwork across shifts. Salary is age-dependent with progression through the training program, plus a range of employee benefits and discounts.

Qualifications

• Experience in a customer-facing role is preferred.
• Ability to deliver a high level of service to every customer.

Responsibilities

• Assist customers and respond to their needs on the shop floor.
• Provide helpful purchasing guidance and resolve queries with a smile.

Skills

Customer service

Communication

Friendly demeanor

Job description

The Role...

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

Working Pattern:

15-hour part time contract. Flexible shifts across the week, including at least one weekend day

About you...

Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here.

*Salary Dependent on Age