Customer Service Assistant

Wickes; Milton Keynes; Hybrid; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Gain share bonus

Pension contribution up to 10%

35 days annual leave incl. bank hols

20% colleague discount

Cycle to work

Life assurance

Job summary

Wickes in Milton Keynes is hiring for a full-time customer-facing role. You will ensure a welcoming store experience, help with stock placement, and support deliveries with a smile.

You’ll receive comprehensive training, development opportunities, and a benefits package. The role offers predictable hours, including Saturdays, with a structured shift pattern and advanced rotas to help plan your life.

Qualifications

• Experience delivering high-quality customer service in a retail environment.
• Previous role in a similar customer-facing position preferred.

Responsibilities

• Assist customers and ensure a positive shopping experience.
• Keep stock in the right place and support with deliveries and checkout.
• Provide friendly, helpful service and respond to customer needs.

Job description

The Role...

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

Shifts

Hours: Full-time (39 hours per week, including Saturdays)

Flexible Shift Pattern: Enjoy predictable scheduling with mid-day and late shifts only (9:00 AM – 6:00 PM or 11:00 AM – 8:00 PM)—no early morning starts!

Plan Ahead: Rotas are published 3 weeks in advance so you can easily organise your personal life.

About you...

Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here.

*Salary Dependent on Age