Customer Service Assistant

TN United Kingdom; Nottingham; On-site; GBP 22,000 - 28,000; Part time

Job summary

An established industry player is looking for a Customer Service Assistant to enhance the living experience of students. This role involves providing personalized service, maintaining communal areas, and ensuring a welcoming environment. Ideal candidates will possess strong customer service skills, be adaptable, and thrive in a multicultural setting. Join a vibrant team that values diversity and offers a range of benefits, including paid holidays and career development opportunities. If you're passionate about delivering exceptional service and creating a positive atmosphere, this opportunity is perfect for you.

Benefits

Paid Holidays

Birthday Day Off

Access to Perkbox Perks

Pension Contributions

Social Events

Recognition Programs

Career Development Opportunities

Employee Assistance Programs

Qualifications

• Experienced in customer service and delivering premium experiences.
• Proactive in maintaining cleanliness and safety of communal areas.

Responsibilities

• Provide exceptional, personalized service to students and guests.
• Maintain the upkeep of the site and facilities to a high standard.
• Serve as the primary contact for incidents or emergencies onsite.

Skills

Customer Service

Multilingual Abilities

Organizational Skills

Technological Proficiency

Job description

Social network you want to login/join with:

Working Hours

Between 7pm – 9pm, Monday - Sunday. 12 hours per week.

About Vita Student

Vita Student's next-level apartment design offers a variety of studios to suit our students' lifestyles, providing the privacy of living alone or the laughter of living together. We offer style, luxury, and comfort to our residents, surrounded by premium amenities and vibrant city life. We’re seeking our next Customer Service Assistant to deliver a luxury, home-from-home experience for our students.

Responsibilities of Our Customer Service Assistant

1. Provide exceptional, personalized service to students by anticipating and fulfilling their needs; offer information on local attractions and handle enquiries to ensure a seamless and positive experience.
2. Greet and welcome students and guests with a warm, friendly attitude at the front desk.
3. Be available to answer questions and assist residents and guests.
4. Ensure facilities are maintained respectfully by residents and guests.
5. Maintain the upkeep of the site and facilities; communal areas should be cleaned and maintained to a high standard at all times.
6. Provide solutions to issues or challenges that may arise.
7. Conduct regular block walks every 4-6 hours, surveying and reporting on the condition of the building.
8. Replenish refreshments such as coffee, tea, milk, and vending machine items.
9. Manage and store parcels correctly for easy access by students.
10. Serve as the primary contact for incidents or emergencies onsite.
11. Manage waste areas in compliance with health and safety regulations, addressing hazards as needed.

Ideal Candidate Profile

Professional Experience

• Experienced in customer service, capable of delivering premium experiences.
• Proactive in maintaining cleanliness and safety of communal areas.
• Technologically proficient, familiar with various systems and software.

Personal Characteristics

• Ability to work in a multicultural environment, respecting diversity and inclusion.
• Excellent communication skills; multilingual abilities are a plus.
• Strong organizational and leadership skills, with composure under pressure.
• Creative, adaptable, positive, resilient, and capable of handling unexpected situations.
• Able to perform tasks involving extended standing and repetitive movements, with accommodations as needed.
• Flexible availability to support 24/7 operations, including holidays and religious celebrations.

Benefits

We offer a range of benefits including paid holidays, a birthday day off, access to Perkbox perks, pension contributions, social events, recognition programs, career development opportunities, and access to employee assistance programs.

Additional Information

Employment is subject to satisfactory pre-employment checks, including DBS. We cannot sponsor visas or work permits.