Customer Service Assistant

EAST OF ENGLAND CO-OPERATIVE SOCIETY LIMITED; Bury St Edmunds; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Staff discount

Holiday entitlement

Pension contribution

Death in service

Shift flexibility

Staff training

Retail discounts

Wellbeing support

Job summary

East of England Co-operative Society Limited is hiring a Customer Service Assistant to support the store in delivering high standards of service, stock availability, presentation, and community engagement. You will join a diverse team that aims to attract and delight customers daily.

The role offers competitive rates of pay, a generous pension contribution, holiday entitlement, and extensive staff benefits including discounts, a cycle-to-work program, and access to wellbeing and training schemes.

Qualifications

• Candidates should be friendly, approachable and reliable.
• Strong communication and customer service orientation.
• Willingness to learn and adapt in a busy store environment.
• Ability to work as part of a diverse team.
• Basic numeracy, literacy and IT skills.

Responsibilities

• Support the store to deliver high standards of customer service, availability and presentation.
• Engage with local community and customers to attract and delight.
• Work as part of a diverse and motivated team.
• Contribute to ongoing growth and evolution of the business.

Skills

Friendly and approachable

Effective communication

Willing to learn

Reliable team player

Positive attitude

Basic numeracy-literacy-IT

Engaged and self-motivated

Job description

As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community. You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.

• Friendly and approachable
• A reliable team player
• Effective communication skills
• A positive attitude
• Engaged and self-motivated
• Willing to learn and adapt
• Have a basic level of numeracy, literacy, and IT Skills
• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death in service benefit
• Enhanced family leave and pay arrangements
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial wellbeing support, including Stream®
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme
• We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.
• Enhanced on statutory terms, subject to service criteria.