Customer Service Assistant

EAST OF ENGLAND CO-OPERATIVE SOCIETY LIMITED; Cess; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discount on food stores

Pension contribution

Holiday entitlement (22 days + BH)

Death in service

Training & apprenticeship programmes

Cycle To Work

Employee discounts across retailers

Employee Assistance Programme

Job summary

East of England Co-operative Society Limited is seeking a Customer Service Assistant to help deliver high standards of customer service, availability and presentation within a busy store. You will join a diverse team committed to engaging with the local community and supporting ongoing business growth.

The role requires friendly communication, reliability and a willingness to learn. Shift patterns include working evenings and weekends, with opportunities for training and progression within a

Qualifications

• Basic numeracy, literacy and IT skills required.

Responsibilities

• Support store to deliver high standards of customer service, availability and presentation.
• Engage with customers and colleagues to drive store growth.
• Be flexible with shift patterns and adapt to changing needs.

Skills

Friendly demeanor

Team player

Effective communication

Positive attitude

Willing to learn

Job description

As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community. You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.

• Friendly and approachable
• A reliable team player
• Effective communication skills
• A positive attitude
• Engaged and self-motivated
• Willing to learn and adapt
• Have a basic level of numeracy, literacy, and IT Skills Working Day Shift start/end time
• Wednesday 5pm - 10pm Saturday 10am - 4pm,
• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death in service benefit
• Enhanced family leave and pay arrangements
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial wellbeing support, including Stream®
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme

We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.

• Enhanced on statutory terms, subject to service criteria.