Customer Service Assistant

Northgate Vehicle Hire Careers; Leeds; On-site; GBP 9,000 - 15,000; Part time

Benefits offered by this job

Free parking

Company bonus scheme

Employee Assistance programme

Job summary

World Duty Free in Leeds is seeking a Customer Service Assistant to deliver an individualized, world class service to customers and guide them through their shopping journey.

You will support sales with product knowledge, demonstrate a positive, proactive attitude, and work either independently or as part of a team to meet store standards and deliver exceptional service.

Qualifications

• Passion about working in a team.
• Flexibility to adapt to a fast-paced environment.
• Self-motivation, enthusiasm and professionalism.

Responsibilities

• Deliver an individualized world class service experience for every customer.
• Maximise sales opportunities using service skills and product knowledge.
• Demonstrate positive behaviours and a can-do attitude.
• Work independently or as part of a team to achieve store standards.

Skills

Team player

Flexibility

Self-motivation

Job description

Various shift patterns available, with start times between 03:00 and 15:00 and finish times between 08:00 and 21:00, including early, daytime, afternoon and weekend shifts.

Fantastic benefits inc free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts)

Description & Requirements

Customer Service Assistant

Hours: 12 to 26.25 hours per week, between 3am and 9pm

Customer Service Advisors have a very exciting role to play in our stores, building rapport with our customers, providing them with an enjoyable journey, sharing your knowledge, passion and enthusiasm for our luxurious products.

Your responsibilities will be to:

• Deliver an individualised world class service experience for every customer
• Maximise sales opportunities using world class service skills and knowledge of products and promotions
• Demonstrate positive personal behaviours and a can-do attitude
• Work independently or as part of a team to achieve operational standards across the store

What do you need, to be a Customer Service Assistant at World Duty Free?

• Passion about working in a team
• Flexibility to adapt to the fast-paced environment
• Self-motivation, enthusiasm, and professionalism

World Duty Free will provide a full induction and comprehensive training, to ensure the best start for you and your new role. You will work alongside some fantastic, experienced colleagues who will support your learning and encourage your growth and career development.

In addition, as a Customer Service Representative your benefits will include:

• Company bonus scheme
• Employee Assistance programme – Confidential advice service to support our teams on a range of issues including, personal & financial – your wellbeing is important to us!
• Discounts on products for our staff, family, and friends
• Free parking

We know, to be a great employer, we rely on thousands of colleagues being dedicated to coming to work every day with a smile and giving our customers exceptional service. For us to be a great employer, our aim is for you to be a part of our people promise, to be treated with respect, be engaged in your job, to grow your skills and receive fair recognition and reward. You can find out more about our benefits and values at www.worlddutyfreejobs.com/about_wdf/

At World Duty Free we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your previous experience doesn’t align perfectly with every element in the advert, we encourage you to apply anyway. You may be just the right candidate for this or for other roles.

We are proud to be a Disability Confid ent employer, so if you have a disability, we can support you with adjustments that need to be made.