Customer Service Leader

Avolta AG; Gatwick; Remote; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Free parking

Bonus scheme

Wellbeing support

Staff discount

Travel discount

Life assurance

Pension

Health plan

Job summary

World Duty Free at Gatwick Airport seeks a dynamic Retail Manager to lead a high-performing team and drive exceptional retail experiences in a fast-paced environment.

The role focuses on inspiring teams, coaching talent, and delivering outstanding customer service while maximizing store performance and profitability.

Qualifications

• Proven leadership experience in managing large retail teams.
• Track record of delivering exceptional customer service and driving sales.
• Experience in fast-paced airport retail environment.

Responsibilities

• Lead and motivate the store team to achieve sales and service targets.
• Ensure smooth store operations and customer experience.
• Develop talent and implement strategic initiatives.

Skills

Retail leadership

Team motivation

Customer service

Sales strategy

Communication

Education

Bachelor’s degree in Business

Tools

POS systems

Job description

2 week pattern, Early shift, between 0400-1530

Contract Type

Permanent

Position Type

Full Time

Weekly hours

38.5

Pay

Competitive annual salary plus 12% management bonus

Fantastic benefits inc free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts)

Description & Requirements

Seeking a Dynamic Retail Manager to Lead Success at World Duty Free – Gatwick Airport

Are you a proven leader with a passion for inspiring teams and delivering exceptional retail experiences? World Duty Free is on the hunt for a strong, results-driven Retail Manager to lead our high-performing team at Gatwick Airport and drive continued success in this fast-paced environment.

Your Mission:

As a Customer Service Leader/Department Manager, you'll take charge, leading with energy, expertise, and a relentless focus on achieving excellence. Key responsibilities include:

• Inspiring and motivating the team to deliver outstanding customer service and drive sales growth.
• Coaching and developing talent to ensure high performance and operational excellence.
• Leading seamless store operations in collaboration with peers and Customer Service Leaders.
• Driving department and category performance to maximize sales and profitability.
• Implementing innovative strategies to enhance customer satisfaction and brand loyalty.

What You Bring:

We are seeking an exceptional leader with:

• Proven success in managing large teams in a fast-paced retail environment.
• Outstanding communication and leadership skills with the ability to influence and inspire.
• A relentless customer-first mindset and the drive to create an unparalleled shopping experience.
• Strategic thinking and problem-solving abilities to manage day-to-day operations smoothly.
• Passion, resilience, and energy to thrive in a dynamic airport retail setting.

You will receive comprehensive training and support to thrive in your new role. As a Retail Manager, you'll have the opportunity to lead by example and make a lasting impact on our team and customers.

We know, to be a great employer, we rely on thousands of colleagues being dedicated to coming to work every day with a smile and giving our customers exceptional service. For us to be a great employer, our aim is for you to be a part of our people promise, to be treated with respect, be engaged in your job, to grow your skills and receive fair recognition and reward. You can find out more about our benefits and values at worlddutyfreejobs.com/about_wdf/

We are proud to be a Disability Confident employer, so if you have a disability, we can support you with adjustments that need to be made.