Customer Service Assistant

Heart of England Co-operative Society; Hinckley and Bosworth; On-site; GBP 17,000 - 21,000; Part time

Job summary

Heart of England Co-operative Society in Hinckley is hiring Customer Service Assistants to join our food store team. This role focuses on delivering friendly service, keeping shelves stocked, handling deliveries, and maintaining food safety standards to ensure a great shopping experience.

You'll join a supportive team with a clear progression path to store leadership roles, receive full training, and enjoy benefits including a competitive hourly rate and staff discounts.

Qualifications

• Effective customer service and communication skills.
• Ability to work in a fast-paced retail environment.
• Willingness to learn and adapt.

Responsibilities

• Deliver friendly and efficient service to customers.
• Keep shelves stocked and shop floor presentable.
• Assist with deliveries, replenishment and stock rotation.
• Maintain cleanliness and food safety standards.
• Support promotions and merchandising tasks.
• Collaborate with colleagues to meet store targets.

Skills

Customer service

Teamwork

Communication skills

Job description

Looking to start or grow your retail career? We’re recruiting Customer Service Assistants to join our food store team

Fieldfare Road, Hinckley | 8 hours per week

This is more than just a shop floor role – it’s your opportunity to build a career in retail, with a clear pathway to Team Leader and Store Manager roles.

About Us

At the Heart of England Co-operative Society, we’ve been serving our communities since 1832. As an independent Co-operative, we put people at the heart of everything we do – from our customers and members to our colleagues.With continued growth across our food stores, now is a great time to join us and develop your career.

What You’ll Do

As a Customer Service Assistant, you’ll play a key role in keeping our store running smoothly while delivering a great shopping experience:

• Deliver friendly, helpful, and efficient service to every customer
• Keep shelves fully stocked, well-presented, and shop floor ready
• Handle deliveries, replenishment, and stock rotation
• Maintain high standards of cleanliness and food safety
• Support promotions and merchandising activity
• Work as part of a team to achieve store targets

You’ll be visible on the shop floor, ready to help customers and step in wherever needed to keep the store running at pace.

What We’re Looking For

• A strong customer focus and positive attitude
• Reliability and a willingness to learn
• Ability to work in a fast-paced retail environment
• Great teamwork and communication skills

Retail experience is helpful, but not essential – we’ll provide full training.

Why Join Us?

Progression & Development

• Clear pathway to Team Leader and Store Manager roles
• Ongoing training and development to support your career growth
• Opportunities across our expanding store network

Colleague Benefits

• Competitive hourly rate of £12.71
• Generous holiday entitlement
• Staff discount across our stores
• Pension scheme
• Employee assistance programme
• Opportunities to get involved in community initiatives

Build Your Future with Us

If you’re looking for a role where you can learn, grow, and progress in a supportive retail environment, we’d love to hear from you.