Customer Service Assistant

Wickes; England; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Gain share bonus (up to £300 per month

Employer pension contribution up to 10

35 days of annual leave

20% colleague discount

Job summary

Wickes is hiring for a 16 hour part-time role focused on delivering excellent customer service in-store. You’ll be assisting customers, helping with stock placement and ensuring smooth deliveries, while enjoying a supportive development environment.

The role includes two late shifts on Thursdays (12am-8pm) and a Saturday shift (11am-7pm). We offer training, career development and a comprehensive benefits package to eligible team members.

Qualifications

• Experience in customer service preferred.
• Experience in a similar role preferred.

Responsibilities

• Assist customers with a high level of service.
• Support in-store tasks to keep stock and tills running smoothly.
• Provide a friendly, helpful shopping experience for every visitor.

Skills

Customer service

Retail experience

Job description

The Role

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

The Role

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

This role is for a 16 hour part-time contract, where you are required to work 2 late shifts 1 on Thursdays from 12am-8pm and 1 shift on Saturday from 11am-7pm.

About You

Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

What can we offer you?

Will be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here.

Salary Dependent on Age