Customer Service Assistant

Mvsvets; Diss; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

An exciting opportunity for a Customer Service Assistant to join a leading company in the animal care sector. This role involves engaging with customers via calls and live chats, ensuring their queries are efficiently resolved. The position offers flexibility with hybrid working, combining office and home-based tasks. You'll be part of a dynamic team dedicated to providing excellent service and improving customer journeys. Join us to make a difference in the lives of pet owners across the UK!

Benefits

Six weeks of leave per year

Pension scheme with up to 6% matched contributions

Health cash plan for everyday health treatments

Flexible benefits, including discounted gym memberships

Qualifications

• Excellent communication skills, both written and verbal.
• Ability to navigate multiple systems comfortably during calls.

Responsibilities

• Answering telephone calls and live chats throughout the day.
• Resolving customer issues in the most efficient time frame.
• Accurately recording details of enquiries and feedback.

Skills

Communication

Active Listening

IT Skills

Job description

Due to the expansion of our team, an exciting opportunity has arisen for a full-time or part-time Customer Service Assistant to join Animed Direct on a permanent basis.

In this role, you will work as part of a contact centre team to ensure customer queries and orders are efficiently responded to and resolved.

Animed Direct was established in 2010 and sells animal medicines, pet food, and accessories to customers across the UK.

Some of your key duties include the following:

• Being there for the customer when needed, answering telephone calls and Live chats throughout the day.
• Striving for excellence, offering the best level of service to each customer.
• Resolving customer issues in the most efficient time frame.
• Accurately recording details of enquiries, comments, and constructive feedback to help improve customer journeys.

To be successful, you will need to demonstrate:

• You're a real people person, happy to engage with customers through calls and live chats.
• Excellent communication skills, both written and verbal, with a clear and professional manner.
• Active listening skills, understanding customer needs, and showing empathy when appropriate.
• IT skills, with the ability to navigate multiple systems comfortably during calls.

This role is 40 hours per week (5 x 8-hour shifts) or 20 hours per week (5 x 4-hour shifts). Preference for working Monday to Friday, with an option to work on Saturdays if it suits you.

Location: Hybrid – The role involves a mixture of working in our Diss office (2 days a week) and from home. Initial training will be two full weeks on-site at the Diss office.

Compensation and benefits include:

• An hourly rate of £12.21.
• Six weeks of leave per year (including five weeks of annual leave plus bank holidays).
• Additional annual leave accrual up to 7.6 weeks over five years.
• Pension scheme with up to 6% matched contributions.
• Health cash plan for everyday health treatments.
• Option to buy up to 4 weeks of additional leave or sell 1 week annually via our Buy/Sell holiday scheme.
• Flexible benefits, including discounted gym memberships.

If you're interested in this exciting opportunity, please specify your preferred working hours in your application and click 'Apply Now!'

CVS is committed to being a fully inclusive workplace where all colleagues are encouraged to be themselves, where diversity is celebrated, and everyone can deliver their best. We aim to build a workforce that reflects our diverse communities and the people we serve.