Customer Service Assistant

Tenpin; Coventry; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Tenpin Treats – Retailer discounts and

Best Doctors

Free Bowling for family and friends

Free Food

Enhanced Maternity, Paternity, Adopti…

Medicash Health Care Cash Back Scheme

Employee Assistance Programme

Free counselling

Life assurance – 2 x annual salary

Long Service Awards

Recommend a Friend Scheme

On the Spot Rewards

Job summary

Tenpin is looking for a Customer Service Assistant to deliver an outstanding guest experience across our venues in the UK. You will check guests in at reception, answer questions, and spot sales opportunities while hosting parties and supporting food delivery to lanes.

The role spans across Laser Arena, Escape Rooms and karaoke rooms, with a focus on teamwork and a friendly, proactive approach. Join a fun, fast-paced environment where first-rate service, initiative and reliability are valued.

Qualifications

• You are confident, energetic and have a positive attitude.
• Delivery of high levels of customer service is essential.
• Fully flexible around working patterns, including evenings and weekends.
• Be approachable, helpful and a strong team player.

Responsibilities

• Book customers in at reception and greet guests.
• Answer customer questions and spot sales opportunities.
• Host children's parties and oversee experiences across departments.
• Deliver food to lanes and keep the centre clean and tidy.
• Work across areas such as Laser Arena, Escape Room and karaoke lounges.

Skills

Determination

Enthusiasm

Customer service

Flexible working

Team player

Organised

Job description

Come join our fantastic team.

We love to entertain! It’s in our DNA!... and it’s not just about bowling. We have lots more to offer from Escape Rooms to Karaoke Rooms, Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu.

We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?

We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!!

The Role

As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and children's parties, delivering food to the lanes, keeping the centre clean and tidy.

You’ll be involved in a range of departments, from hosting children's parties and overseeing the Laser Arena to managing Escape Room experiences and running karaoke rooms. Each day will offer something different, ensuring the fun never stops!

You will work efficiently, show initiative and be friendly. Exceptional customer service will be at heart of your role. You will also need to be confident and comfortable when dealing with customers.

Skills You Need

• Full of determination, enthusiasm, and be able to work in fast-paced environment
• A nothing is too much trouble attitude
• Able to provide high levels of customer service and have strong communication skills
• Fully flexible around working pattern (evening and weekends will be required)
• Be approachable and helpful
• Be organised, able to multi-task and attention to detail
• A strong team player

Our Fantastic Benefits

• Tenpin Treats – Retailer discounts and Best Doctors
• Free Bowling for family and friends
• Free Food
• Enhanced Maternity, Paternity, Adoption leave
• Medicash Health Care Cash Back Scheme
• Employee Assistance Programme
• Free counselling
• Life assurance – 2 x annual salary
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards

Career Development

If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.