Customer Service Assistant

Wickes; Chester; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Employee discount

Job summary

Wickes invites applications for a part-time role in the store, focusing on delivering an excellent customer experience. You will handle tills, assist customers, and participate in a supportive team environment.

The role includes a 12-hour contract with a Saturday shift and one late shift, ideally on a Friday. We offer training and development, a benefits package, and potential for growth within a down-to-earth workplace.

Qualifications

• Experience in customer service preferred.
• Able to work as part of a team in a busy store.
• Willingness to work Saturdays and late shifts.

Responsibilities

• Assist customers and provide friendly service at the till.
• Ensure accurate handling of transactions and refunds where applicable.
• Keep tills and store areas tidy and stocked for customer flow.

Skills

Customer service

Till operation

Tools

Cash register

Job description

Position Type: Permanent, Contract Type: Part Time

Hours of work: 12

Posted: 19-Aug-2026

Descriptions & Requirements

The Role...

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

This is a 12 hour contract where you will be required to work a Saturday shift and a late shift one evening (preferably a Friday). Idealwe are looking for a candidate comfortable working on the till.

About you...

About you...

Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

What can we offer you?

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here .