Customer Service Assistant

The Midcounties Co-Operative; Cheltenham; On-site; GBP 18,000 - 23,000; Full time

Job summary

OurCoop is seeking a Customer Service Assistant to help create a fantastic store experience for every customer. You’ll be part of a team delivering efficient checkouts, stocking shelves, and maintaining a welcoming store environment.

This role may include evenings and weekends as part of shift patterns, reflecting our commitment to being there when customers need us most. We value customer focus, clear communication, and resilience to support colleagues during busy periods.

Qualifications

• Customer-focused and able to deliver excellent store experiences.
• Able to listen, interact and communicate with customers and team members.
• Enthusiastic and resilient to support colleagues during demanding times.

Responsibilities

• Go the extra mile to ensure customers have a fantastic store experience.
• Provide customers with a speedy and convenient checkout process.
• Replenish stock to ensure customers can purchase our wide variety of products.
• Ensure the store is welcoming and presentable at all times.

Skills

Customer service

Communication

Teamwork

Resilience

Job description

Being a Customer Service Assistant with OurCoop is more than operating tills and stacking shelves. We strive to be there when our customers need us most and to help us achieve this your shift pattern may include evenings and weekends.

Some of your key responsibilities as a Customer Service Assistant would include:

• Going the extra mile to ensure customers have a fantastic store experience
• Providing customers with a speedy and convenient checkout process
• Replenishing stock to ensure customers can purchase our wide variety of products
• Ensuring the store is welcoming and presentable at all times

Who are we looking for?

Our ideal candidate will be;

• Customer focused and deliver excellent store experiences
• Naturally be able to listen, interact and communicate with customers and team members
• Enthusiastic and resilient to support your colleagues during demanding times
• Confident with a friendly and approachable nature At OurCoop, we are dedicated to building a diverse and inclusive workplace where our colleagues can bring their authentic selves to work, so if you're excited about this role but your past experience doesn’t align perfectly with the job description, don’t worry!