Customer Service Apprentice

SGS College Group; West of England; Hybrid; GBP 14,000 - 18,000; Full time

Job summary

Motability Operations Ltd is recruiting a Customer Service Apprentice to join our team in Bristol. This 15-month apprenticeship offers hands-on experience across customer-focused teams, with training provided and a full-time, office-based schedule.

The programme includes rotations through Vehicle Licensing and Documentation, Application Support, and Application Experience teams, with coaching and supportive development throughout the placement. The role operates Monday–Friday, 8am–5pm.

Qualifications

• 15-month customer service apprenticeship.
• Office-based, full-time role.
• Training includes college-led sessions at South Gloucestershire and Stroud College.

Responsibilities

• Support the application process for customers and dealers.
• Handle telephone calls and guide first-time customers through the application.
• Assist with vehicle documentation and end-of-contract processes.

Skills

Telephone etiquette

Customer service

Education

Customer Service Level 2

Job description

Motability Operations Ltd is recruiting a Customer Service Apprentice to join our team on a full time basis in Bristol.

During this 15 month apprenticeship, you will gain hands on experience, develop new skills and contribute to a range of customer focused teams. This role is full time and office based.

Salary will be discussed further at Interview

Hours

Monday to Friday, 8am- 5pm
40 hours a week

Monday 04 January

Duration

1 Year 3 Months

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

You will start your apprenticeship in our Vehicle Licensing and Documentation team. Here you will learn about licensing all Motability Scheme vehicles, including registration, taxation and administration processes, alongside the end of contract dispatch process. This is a manual and process driven role.

You will then move to our Application Support team. Here you will support the application process and help manage the return of vehicles at the end of contract. This is where you will begin taking calls.

You will spend three to four months in each team to understand how they positively impact the customer and dealer journey. These teams support the business Monday to Friday from 8am to 5pm.

During this stage of your apprenticeship, you will:

Make and receive telephone calls. Training will be provided

Manage vehicle documentation before and after agreements

Process manual dispatch within the vehicle documentation team

Manage vehicles that have not been returned on time

Support the correction of customer agreements

Once you have completed these placements, you will move into our Application Experience Team, working 9am to 5pm.

As part of our Customer Services department, you will support the application process for both car dealers and Motability Scheme customers. You will help deliver an excellent end to end service for our customers.

During this stage, you will:

Take calls from customers and dealers

Guide first time customers through the application process

Support existing customers back onto the Scheme

Receive one to one coaching each month to support your development

You will build both personal and professional skills throughout this apprenticeship, giving you the opportunity to thrive in a customer service role.

Where you’ll work

410 Bristol Business Park
BS16 1EJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

South Gloucestershire and Stroud College

• To have not previously studied the course content for Customer Service Level 2

About this company

About us
We’re the company behind the Motability Scheme. We exist to deliver smart, sustainable solutions that improve our customers’ mobility in a fast-changing world. We’re the UK’s largest car leasing company and we help over 860,000 people get on the road.

We employ over 1800 people, across London, Bristol, Edinburgh, and Coalville. We know our people are key to our success, so we aim to create an environment that allows our employees to flourish. We look for highly motivated people with a combination of commercial sense and real enthusiasm to meet our customers' needs.
What we do

We lease a wide range of tailored mobility solutions to people who receive of one of the Government’s qualifying mobility allowances. Our customers choose a car, Wheelchair Accessible Vehicle (WAV), scooter or powered wheelchair that best suits their needs. We take care of their insurance, breakdown, servicing and more, as part of our worry-free package.

At the end of the lease, our customers can exchange their vehicle for a brand-new model. Each year we sell and move around 200,000 cars. This makes us the largest supplier of single-source vehicles back into the used car market.

The Scheme has been providing affordable, worry-free motoring for over 45 years. We pride ourselves on delivering outstanding customer service, with an independent customer satisfaction rating of 9.4 out of 10.

After this apprenticeship

After completing your apprenticeship, we are keen to continue supporting your personal and professional development, working with you to build your skills and progress your career within the organisation.