Customer Service Apprenticeship

Chain Logistics Services Ltd.; Wembley; On-site; GBP 22,000 - 30,000; Full time

Job summary

An innovative logistics company is offering an exciting apprenticeship opportunity for a Customer Service Specialist. This role focuses on developing essential customer service skills and knowledge to enhance customer satisfaction. As a part of a dynamic team, you will engage with customers through various channels, ensuring their needs are met and problems are resolved efficiently. This full-time position is perfect for those looking to kickstart their career in customer service within a supportive and growth-oriented environment. Join this forward-thinking company and make a real impact on customer experience!

Qualifications

• Good attention to detail and strong communication skills are essential.
• Ability to prioritize tasks and meet deadlines is crucial.
• Experience in customer service is beneficial.

Responsibilities

• Handle customer orders and payments effectively.
• Provide guidance and support to customers.
• Measure customer satisfaction and handle aftercare.

Skills

Attention to Detail

Analytical Skills

Communication Skills

Organizational Skills

Problem-Solving Skills

Multi-tasking

Education

High School Diploma

Job description

Direct message the job poster from Chain Logistics Services Ltd.

Chain Logistics Services is a dynamic and innovative logistics company dedicated to providing comprehensive freight forwarding solutions. As we continue to grow, we are excited to offer an apprenticeship opportunity for a Customer Service Specialist in Park Royal, London.

Typical duties could include dealing with orders and payments, offering guidance and support, meeting and greeting, fixing problems, after care or measuring customer satisfaction.

The programme builds the specialist knowledge and skills needed to influence the customer experience and their satisfaction with your organisation.

Learners will develop important customer service skills and behaviours alongside product/service knowledge, enabling them to effectively handle a range of customer interactions, whether face-to-face, on the phone, by post, email or text, or through social media.

Requirements:

• Must have a good attention to detail.
• An analytical, numerate, and logical skillset with the ability to adapt well to change.
• Ability to prioritize and meet deadlines.
• Strong communication and organizational skills.

You’ll also need:

• The ability to maintain a strong customer focus.
• Excellent telephone manner.
• Ability to work within a team.
• Multi-tasking and problem-solving skills.
• Good planning and organisational skills with the ability to prioritise and manage your time effectively.

Seniority level

• Seniority level

  Internship

Employment type

• Employment type

  Full-time

• Industries

  Truck Transportation

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