Customer Service Apprentice (Basingstoke - 2 years Fixed Term Contract)

Macmillan Distribution; Basingstoke; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a motivated Customer Service Apprentice to join their dynamic team. This apprenticeship offers a unique opportunity to rotate through various departments, gaining hands-on experience in customer service and commercial development. You'll be at the forefront of delivering excellence, supporting valued publishers and customers while honing your communication and multitasking skills. With a hybrid working model and excellent benefits, this role is perfect for those eager to make a difference in a fast-paced environment. Join a team that values your skills and enthusiasm as you embark on your career journey.

Benefits

Private Medical Insurance

Pension Scheme

Employee Assistance Programme

Employee Discounts Portal

Free Parking

25 Days Holiday

On-site Canteen

Qualifications

• Strong communication and multitasking skills are essential.
• GCSE grades 4 or above in Maths and English are required.

Responsibilities

• Act as an ambassador for the business with customers and publishers.
• Manage multiple tasks efficiently while meeting deadlines.

Skills

Communication Skills

Time Management

Multitasking

Microsoft Office Suite

Attention to Detail

Education

GCSE in Maths

GCSE in English

Tools

Microsoft Excel

Microsoft Word

Job description

Are you a motivated team player with strong administration and communication skills? Do you aspire to deliver excellent customer service to our valued publishers and customers? If yes, Macmillan Distribution (MDL) invites you to join our team as a Customer Service Apprentice on a fixed-term basis.

Position Overview:

In this apprenticeship, you'll rotate through six departments within MDL, gaining exposure to a variety of customer service and commercial development tasks.

Key Responsibilities:

Act as an ambassador for our business in communication with colleagues, external publishers, customers, and carriers.

Managing multiple tasks efficiently while adhering to customer deadlines.

Embrace and embody our values of 'Delivering Excellence' in every interaction.

Skills and Qualifications:

Excellent communication abilities.

Strong time management and multitasking skills.

Proficiency in Microsoft Office Suite (Excel, Word, etc.).

Attention to detail and a flexible, proactive attitude.

Educational qualifications: GCSE grades 4 or above in Maths and English (or equivalent).

Work Schedule and Benefits:

This role requires 35 hours per week, Monday to Friday, from 9:00 a.m. to 5:00 p.m., with a one-hour lunch break. You'll have up to half a day each week to focus on achieving your Level 3 Customer Service Apprenticeship.

We offer a hybrid working model (three days in the office, two days from home), along with excellent benefits:

Private Medical Insurance / Medical Cash Plan, Pension scheme with generous employer pension contributions, Employee Assistance Programme, Employee discounts portal, Free parking, 25 days holiday, on-site canteen and much more.

If you're ready to bring your skills and enthusiasm to a fast-paced, dynamic environment, we'd love to hear from you!

To See The Full Job Description Click HERE.

Macmillan Distribution (MDL) is the award-winning distribution arm of the Macmillan Publishing Group. MDL provides a distribution service for its own Group publishers as well as distribution services to over 40 third party publishers. The commercial operations are based in Basingstoke and the warehouse in Swansea ensures a smooth operation of receiving, storing and distributing an extensive range of books, handling over 40,000 titles. For more information, visit our website here.

All applicants must have the right to live and work in the United Kingdom.

Closing date for applications: 30 May 2025