Customer Service Apprentice (Basingstoke - 2 years Fixed Term Contract)

MacMillan Distribution Ltd.; Basingstoke; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

Ein dynamisches Unternehmen sucht einen engagierten Customer Service Apprentice, der sich in einem hybriden Arbeitsumfeld wohlfühlt. In dieser spannenden Rolle werden Sie durch verschiedene Abteilungen rotieren und wertvolle Erfahrungen in der Kundenbetreuung und kommerziellen Entwicklung sammeln. Sie werden die Möglichkeit haben, Ihre Kommunikationsfähigkeiten und Ihr Zeitmanagement zu verbessern, während Sie gleichzeitig an Ihrem Level 3 Customer Service Apprenticeship arbeiten. Mit einem unterstützenden Team und einer Vielzahl von Vorteilen ist dies eine hervorragende Gelegenheit für motivierte Talente, die in der Kundenservicebranche wachsen möchten.

Benefits

Private Krankenversicherung

Pensionsplan mit großzügigen Arbeitgeberbeiträgen

Mitarbeiterunterstützungsprogramm

Mitarbeiterrabatte

Kostenloses Parken

25 Tage Urlaub

Betriebsrestaurant

Qualifications

• Ausgezeichnete Kommunikationsfähigkeiten und Zeitmanagement.
• Prozesse zur Erfüllung von Kundenanforderungen effizient verwalten.

Responsibilities

• Als Botschafter für das Unternehmen in der Kommunikation agieren.
• Mehrere Aufgaben effizient verwalten und Fristen einhalten.

Skills

Kommunikationsfähigkeiten

Zeitmanagement

Multitasking

Microsoft Office Suite

Aufmerksamkeit für Details

Flexibilität

Education

GCSE in Mathematik

GCSE in Englisch

Tools

Microsoft Excel

Microsoft Word

Job description

Are you a motivated team player with strong administration and communication skills? Do you aspire to deliver excellent customer service to our valued publishers and customers? If yes, Macmillan Distribution (MDL) invites you to join our team as a Customer Service Apprentice on a fixed-term basis.

Position Overview:
In this apprenticeship, you'll rotate through six departments within MDL, gaining exposure to a variety of customer service and commercial development tasks.

Key Responsibilities:
Act as an ambassador for our business in communication with colleagues, external publishers, customers, and carriers.
Managing multiple tasks efficiently while adhering to customer deadlines.
Embrace and embody our values of 'Delivering Excellence' in every interaction.

Skills and Qualifications:
Excellent communication abilities.
Strong time management and multitasking skills.
Proficiency in Microsoft Office Suite (Excel, Word, etc.).
Attention to detail and a flexible, proactive attitude.
Educational qualifications: GCSE grades 4 or above in Maths and English (or equivalent).
Work Schedule and Benefits:

This role requires 35 hours per week, Monday to Friday, from 9:00 a.m. to 5:00 p.m., with a one-hour lunch break. You'll have up to half a day each week to focus on achieving your Level 3 Customer Service Apprenticeship.

We offer a hybrid working model (three days in the office, two days from home), along with excellent benefits:

Private Medical Insurance /Medical Cash Plan,Pension scheme with generous employer pension contributions,Employee Assistance Programme,Employee discounts portal,Free parking,25 days holiday, on-site canteen and much more.

If you're ready to bring your skills and enthusiasm to a fast-paced, dynamic environment, we'd love to hear from you!

To seethe full job description click HERE.

Macmillan Distribution (MDL) is the award-winning distribution arm of the Macmillan Publishing Group. MDL provides a distribution service for its own Group publishers as well as distribution services to over 40 third party publishers. The commercial operations are based in Basingstoke and the warehouse in Swansea ensures a smooth operation of receiving, storing and distributing an extensive range of books, handling over 40,000 titles. For more information, visit our website here.

All applicants must have the right to live and work in the United Kingdom.

Closing date for applications: 30 May 2025