Customer Service and Sales Apprentice

Professional Apprenticeships ltd; West of England; Hybrid; GBP 12,000 - 16,000; Full time

Benefits offered by this job

Full training provided

Growth opportunities

Job summary

Bristol Coffee Company are looking for an apprentice to support with sales and customer care. Fuel your ambition with Bristol Coffee Company, our premium, small-batch coffee is crafted for those who demand more — more flavour, more focus, more from every day.

During this advanced apprenticeship you will learn a vast range of knowledge, skills and behaviours, covering topics such as project management, systems & processes, business structures and so much more.

Qualifications

• Enthusiastic, motivated and detail-oriented individuals with a strong work ethic.
• Willingness to learn and improve throughout the apprenticeship.
• Ability to communicate clearly with customers and team members.

Responsibilities

• Support sales and order processing for new and existing customers, face-to-face or by phone.
• Assist clients with questions or issues via phone or email; resolve simple problems.
• Help with basic marketing tasks and contribute to customer care initiatives.

Skills

Enthusiastic

Motivated

Progress-minded

Eye for detail

Education

Customer Service Level 2

Job description

This is a great opportunity to join a growing local business. Bristol Coffee Company are looking for an apprentice to support with sales and customer care. Fuel your ambition with Bristol Coffee Company, our premium, small-batch coffee is crafted for those who demand more — more flavour, more focus, more from every day. This isn’t just coffee. It’s your edge.

Responsibilities

You’ll be part of a small, friendly team helping new and existing clients succeed. Your day-to-day tasks could include:

Sales – You’ll work to support new and exisiting customers processing their orders. This could face-to-face or on the phone. Managing customer relationships and ultimately growing the customer base.

Client Support – You’ll be the go-to person for helping clients with questions or issues. That might mean answering queries by phone or email, fixing small problems.

Marketing Help – You’ll also support with basic marketing tasks.

This is a hands-on and varied role where you’ll learn a lot and build a strong foundation in tech, customer service, and sales.

What We’re Looking For:

• Enthusiastic and Motivated: Bring your energy and passion every day.
• Keen to Progress: Always looking to learn and improve.
• Eye for Detail: Precision and care in everything you do.

Additional Information

Training

During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as project management, systems & processes, business structures and so much more.

You will undertake the ground-breaking Professional Apprenticeships Customer Service Level 2 qualification. Professional Apprenticeships hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021. They also boast the highest Ofsted rating, which only a select few training providers in the region have.

The programme is designed to mould you into a high-level, all-rounded business professional. You will learn in detail about business communication, organisation, managing change, problem solving & much more.

These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.

Progression

Bristol Coffee Company are committed to nurturing talent and helping you build a rewarding career. This role is designed to:

• Provide exposure to various aspects of the business, allowing you to discover your strengths and interest
• Offer mentorship and guidance to help you grow professionally
• Present opportunities to specialise in development, support, or sales & marketing based on your aptitude
• Support your long-term career growth through ongoing training and development programs

About the Employer

Why You’ll Love It There:

• No Experience Needed: They believe in your potential. Full training is provided to help you shine!
• Growth Opportunities: This role is designed to grow with you. They’ll invest in your success and career development.
• Future Focus: This role can evolve into a more specialised position in sales, development, or support based on your strengths and interests, if desired.

If you’re ready to bring your energy, creativity, and passion to a team that values your potential, we want to hear from you!