Customer Service Apprentice: Remote Options & Growth

BT Group; Sheffield; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Discounts on EE & BT products

Private Healthcare and Dental cover

Job summary

BT Group is offering a Level 3 Apprenticeship in our Home Connections team in Sheffield. You will speak with customers by phone, guide them through product connections, answer early questions about orders, setup, and their first bill, while receiving structured training and a nationally recognised qualification.

No prior experience is required; you will be supported to build confidence, learn new skills, and grow within EE and BT products and services as you complete milestones.

Qualifications

• No prior experience required; full training provided.
• Strong communication and listening abilities.
• Able to stay calm and helpful under pressure.

Responsibilities

• Speak to customers over the phone to help them get connected with EE products and services.
• Guide customers through order questions, in-home setup, and first bill inquiries.
• Support customers by sharing knowledge and resolving common issues.
• Participate in structured training and feedback to gain a Level 3 Accredited qualification.
• Join a flexible apprenticeship program designed to build a long-term career.

Skills

Communication skills

Customer service

Phone support

Job description

BT Group is offering a Level 3 Apprenticeship in our Home Connections team in Sheffield. You will speak with customers by phone, guide them through product connections, answer early questions about orders, setup, and their first bill, while receiving structured training and a nationally recognised qualification.

No prior experience is required; you will be supported to build confidence, learn new skills, and grow within EE and BT products and services as you complete milestones.