Apprentice Customer Service Advisor — Learn & Grow

EE Limited; Birmingham; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Staff discounts

Season Ticket Travel Loan

Volunteer days

Private healthcare and dental cover

Job summary

EE Limited in Sheffield is offering a Customer Service Advisor - Apprentice role within a Level 3 Accredited Learning Programme. Permanent position with structured training, and the chance to build a long-term career in EE’s Home Connections team.

No prior experience required, and you’ll gain practical experience while earning a salary. You’ll support customers joining EE, help with orders, in-home setup, and the first bill queries, while balancing work, learning, and life with flexible

Responsibilities

• Speak to customers over the phone and guide them through getting products and services connected.
• Answer early questions about orders, in-home setup, and first bill queries.
• Provide a reassuring voice to help customers get started smoothly.

Job description

EE Limited in Sheffield is offering a Customer Service Advisor - Apprentice role within a Level 3 Accredited Learning Programme. Permanent position with structured training, and the chance to build a long-term career in EE’s Home Connections team.

No prior experience required, and you’ll gain practical experience while earning a salary. You’ll support customers joining EE, help with orders, in-home setup, and the first bill queries, while balancing work, learning, and life with flexible