Customer Service Advisor - Apprentice

EE Limited; Birmingham; Presencial; GBP 21 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Staff discounts

Season Ticket Travel Loan

Volunteer days

Private healthcare and dental cover

Resumo da oferta

EE Limited in Sheffield is offering a Customer Service Advisor - Apprentice role within a Level 3 Accredited Learning Programme. Permanent position with structured training, and the chance to build a long-term career in EE’s Home Connections team.

No prior experience required, and you’ll gain practical experience while earning a salary. You’ll support customers joining EE, help with orders, in-home setup, and the first bill queries, while balancing work, learning, and life with flexible

Responsabilidades

• Speak to customers over the phone and guide them through getting products and services connected.
• Answer early questions about orders, in-home setup, and first bill queries.
• Provide a reassuring voice to help customers get started smoothly.

Descrição da oferta de emprego

Customer Service Advisor - Apprentice

2026-09-28T00:00:00

Handsworth

West Midlands

GB

B21 8

Any

2026-11-01T11:00:10.957

Location and Salary

Location: Sheffield

Salary: £23,110.00 (rising with successful completion of apprenticeship milestones)

Hours: Full time

Programme

Permanent role with Level 3 Accredited Learning Programme

About the Role

Are you someone who enjoys having great conversations? Maybe you like guiding people through problems and finding solutions? Or, you're someone who simply likes to make a real difference to people's lives by showing you care? If so, you already have skills that can set you up for success with a Level 3 Accredited Learning Programme in our Home Connections.

This is a great opportunity if you're looking to earn, learn and build a long-term career - all at the same time.

What you'll be doing

As part of our Home Connections team in Sheffield, you'll speak to customers over the phone when they first join EE. You'll guide them through getting their products and services connected, help with any early questions about their order, in-home set-up, and support them with queries about their first bill. You'll be the reassuring voice that helps customers get started smoothly - making a real difference from day one.

No Experience Needed

You don't need specific experience to join us. If you're naturally helpful, calm under pressure, and enjoy building relationships, we'll give you all the training and support you need.

What You’ll Gain

• Receive structured training, coaching and regular feedback
• Spend dedicated time learning new skills alongside your day job
• Build confidence and capability to grow your career at EE

Flexibility

We know life doesn't stand still. Like many roles at EE, this opportunity is designed with flexibility in mind. We'll support you to be successful by helping you balance work, learning and life - whether that's attending appointments, managing family commitments, or developing your skills. This includes:

• The ability to schedule your own breaks and bank time
• Supportive managers and learning coaches
• The option of occasional home working (once trained)

What's in it for you?

• A great starting salary of £23,110.00
• Huge discounts on EE & BT products, including Mobile and Broadband - saving you hundreds of pounds every year
• Clear career pathways, with ongoing development and progression opportunities after your apprenticeship
• Season Ticket Travel Loan to help cover travel costs upfront
• Volunteering days to support causes that matter to you
• Optional Private Healthcare and Dental cover

On top of all of this, you'll be part of a supportive team with a great culture, meaningful coaching, and tailored training to help you build a lasting career with EE. Whether you're starting out, changing direction, or looking for a role that helps you grow - we'd love to hear from you.