Customer Service Apprentice: Path to a Permanent Role

South East Water; Snodland; On-site; GBP 18,000 - 24,810; Full time

Benefits offered by this job

Stakeholder pension scheme with up to 10% employer contribution

5 weeks holiday plus bank holidays, increasing with service

Flexible annual leave policy

Paid volunteering days

Cycle to work scheme

Health cash plan

Life assurance

Wellbeing benefits

Job summary

A leading water company in the UK is seeking a dedicated Customer Service Apprentice to join their award-winning team. This structured 24-month apprenticeship provides an excellent opportunity for professional growth and skills development, focusing on customer service excellence. You will help resolve customer inquiries and contribute to enhancing the overall customer experience. Ideal candidates should possess GCSEs in Maths and English, display a passion for service, and be confident in communication. Competitive salary starting at £18,000, with potential increase up to £24,810 over the apprenticeship period.

Qualifications

• Achieved GCSE Maths and English at Grade 4/C (or equivalent).
• Excellent computer abilities are essential.
• Passionate about serving others and providing the best service is crucial.
• Good time management skills are important for completing the apprenticeship.
• Confidence when conversing with others and engaging with new individuals is needed.
• Goal-focused with a liking for overcoming difficulties.

Responsibilities

• Develop knowledge of the Customer Service area by completing the apprentice pathway.
• Understand business processes, data protection, and regulatory compliance.
• Build relationships with peers to enhance teamwork and resolve customer problems.
• Attend and contribute to team meetings.
• Complete customer service level 3 apprenticeship.

Skills

Excellent computer skills

Passion for serving others

Good time management

Confidence in communication

Goal-focused attitude

Education

GCSE Maths and English at Grade 4/C or equivalent

Job description

A leading water company in the UK is seeking a dedicated Customer Service Apprentice to join their award-winning team. This structured 24-month apprenticeship provides an excellent opportunity for professional growth and skills development, focusing on customer service excellence. You will help resolve customer inquiries and contribute to enhancing the overall customer experience. Ideal candidates should possess GCSEs in Maths and English, display a passion for service, and be confident in communication. Competitive salary starting at £18,000, with potential increase up to £24,810 over the apprenticeship period.