Remote Customer Experience Apprentice – Water Services

United Infrastructure Ltd; Water; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Generous holiday allowance

Christmas shutdown

Tailored benefits portal

Job summary

United Infrastructure Ltd is seeking a Customer Experience Apprentice to join their water division. This role involves supporting customer interactions, ensuring compliance with service standards, and gaining hands-on experience in the utility sector.

Applicants should have 5 GCSEs including English and Mathematics, good IT skills, and strong communication abilities. You'll also be enrolled in a Level 3 Customer Service Specialist apprenticeship, delivered remotely. Enjoy a generous holiday allowance and tailored benefits.

Qualifications

• Good IT skills and ability to use Microsoft Office packages.
• Good communication skills and confidence speaking to clients and customers.
• 5 GCSEs at Grade 9-4/A*-C including English and Mathematics.

Responsibilities

• Handling customer enquiries and complaints via telephone and email.
• Managing customer communications about planned works and service interruptions.
• Maintaining accurate records of customer interactions and case updates.

Skills

Good communication skills

Good IT skills

Time management skills

Organizational skills

Education

5 GCSEs at Grade 9-4/A*-C including English and Mathematics

Tools

Microsoft Office packages

Job description

United Infrastructure Ltd is seeking a Customer Experience Apprentice to join their water division. This role involves supporting customer interactions, ensuring compliance with service standards, and gaining hands-on experience in the utility sector.

Applicants should have 5 GCSEs including English and Mathematics, good IT skills, and strong communication abilities. You'll also be enrolled in a Level 3 Customer Service Specialist apprenticeship, delivered remotely. Enjoy a generous holiday allowance and tailored benefits.