Customer Service Apprentice — Level 3 Training

Cheshire College - South & West; Nantwich; Remote; GBP 16,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

23 days annual leave & bank holidays

Free tea and coffee

Free on-site car-parking

Friendly working environment

Progression opportunities

Job summary

Rowlinson Packaging is seeking an apprentice Customer Service Advisor in Nantwich. You will spend most of your apprenticeship on-the-job, learning to handle customer inquiries, orders and account queries while developing strong communication skills.

The programme offers a Level 3 Apprenticeship in Customer Service, with on-site training at Wardle, near Nantwich, and potential GCSE/baseline requirements. The role runs 39 hours weekly, with a structured progression path.

Qualifications

• On-the-job apprenticeship with Level 3 in Customer Service.
• GCSE Maths (4/C) or equivalent required.
• Level 2 Functional Skill if GCSEs are not held.

Responsibilities

• Take calls from customers (existing and potential) and assist with product enquiries, delivery and account questions.
• Process orders and support multi-tasking in a busy customer service role.
• Communicate clearly and professionally, and seek assistance as needed from other parts of the business.

Skills

Customer care skills

Logical

Initiative

Non judgemental

Education

Level 3 Apprenticeship in Customer Service

GCSE Maths 4/C

Level 2 Functional Skill

Job description

Rowlinson Packaging is seeking an apprentice Customer Service Advisor in Nantwich. You will spend most of your apprenticeship on-the-job, learning to handle customer inquiries, orders and account queries while developing strong communication skills.

The programme offers a Level 3 Apprenticeship in Customer Service, with on-site training at Wardle, near Nantwich, and potential GCSE/baseline requirements. The role runs 39 hours weekly, with a structured progression path.