Account Sales Support Apprentice

Southyorkshireapprenticeships; Clowne; Hybride; GBP 12 000 - 18 000; Temps partiel

Résumé du poste

Victory Design Ltd in Clowne, Chesterfield, is offering an apprenticeship to join our sales-support team. You will learn to take customer orders by phone and email, input them into our CRM, and help ensure accurate processing from start to finish.

During the programme you will earn a wage while gaining industry-specific skills and will work toward the Business Administration Level 3 with backing from the employer and Chesterfield College Group.

Qualifications

• Apprenticeship toward Business Administration Level 3 with support from employer.

Responsabilités

• Taking orders from customers by phone, email, and entering them into the CRM.
• Processing card payments when required.
• Liaising with customers on courier issues.
• Arranging customer credits and returns.
• Filing and general administrative tasks.
• Database cleansing and data input into the CRM.
• Providing product information to customers and prospects.
• Handling online chat.
• Asking for additional information on email enquiries.
• Assisting with other duties as requested by the Departmental Manager.

Formation

Business Administration Level 3

Outils

CRM system

Description du poste

Supporting our sales team, taking customer orders over the phone, and efficiently inputting online and email orders. You'll also assess customer enquiries, ensuring our clients receive top-notch service. This is your chance to learn, grow, and make a real impact.

• Taking orders from customer over the phone, via email and adding them onto our CRM system
• Taking card payments where necessary
• Liaising with customers on courier issues
• Arranging customer credits and returns
• Filing
• Database cleansing and imputing data to our CRM system
• Arranging product information for customers and prospects
• Online Chat
• Asking for additional required information on email enquiries
• Any other duties as requested by the Departmental Manager

Upon successful completion you will be considered for full time employment.

About the Training

An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence. You will be
expected to work towards the Business Administration Level 3 with support from your employer and the Chesterfield College Group.

About the Employer

Victory Design Ltd is a long-established company specialising in bringing the very best in sign making supplies and chapter 8 chevron kits. Offering sign making vinyl, garment film, application tape, sign making tools to clients throughout the UK. The company, which is based in Clowne (Chesterfield), began trading in 1987 and has many years’ experience in the Signage and Printing industry