Customer Service Apprentice (Level 3) - Earn While You Learn

Vertu Motors plc; Tees Valley; Sur place; GBP 9 600 - 15 000; Plein temps

Avantages offerts par ce poste

25 days holiday

Online rewards platform

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Résumé du poste

Vertu SEAT Darlington is looking for a Customer Service Apprentice to start a career in automotive retail. You will complete a 15-month Customer Service Level 3 Apprenticeship, delivered by an external provider and supported by our Internal Talent Team.

You’ll learn to welcome customers, explain the servicing process, keep them informed, and handle payments and paperwork while gaining a recognised qualification and on-the-job experience.

Qualifications

• No automotive experience required, but a positive attitude and eagerness to learn are essential.
• Good communication skills, both face-to-face and on the phone.
• Basic IT, literacy and numeracy skills are important.
• Organised with attention to detail and able to work in a team.

Responsabilités

• Welcome customers and be the first point of contact.
• Explain servicing and repair processes to customers.
• Keep customers updated on progress of their vehicle.
• Process payments and complete paperwork accurately.
• Maintain up-to-date customer and vehicle information in the system.
• Support the wider Service team to ensure a great customer experience.
• Complete apprenticeship training and apply learning on the job.

Connaissances

Customer service

Communication

IT skills

Numeracy

Teamwork

Organised

Willingness to learn

Description du poste

Vertu SEAT Darlington is looking for a Customer Service Apprentice to start a career in automotive retail. You will complete a 15-month Customer Service Level 3 Apprenticeship, delivered by an external provider and supported by our Internal Talent Team.

You’ll learn to welcome customers, explain the servicing process, keep them informed, and handle payments and paperwork while gaining a recognised qualification and on-the-job experience.