Customer Services Apprentice

Getting In Limited; Swindon; On-site; GBP 20,000 - 24,000; Full time

Job summary

An established industry player is looking for a Customer Services Apprentice to join their dynamic team. This role offers the opportunity to gain practical experience while working towards an NVQ Level 3 Customer Service qualification. You will be responsible for managing customer inquiries, ensuring effective communication, and maintaining accurate records. This apprenticeship provides a unique chance to learn from experienced professionals and develop essential skills in customer service. If you're eager to kickstart your career in a supportive environment, this is the perfect opportunity for you.

Benefits

Remote training support

20% off-the-job training included

Weekly/fortnightly meetings with a coach

Qualifications

• Strong communication and customer care skills are essential.
• Attention to detail and IT skills are crucial for this role.

Responsibilities

• Handle customer queries and ensure timely responses.
• Maintain accurate data and create daily reports.

Skills

Communication skills

IT skills

Attention to detail

Customer care skills

Administrative skills

Logical thinking

Team working

Initiative

Education

NVQ Level 3 Customer Service qualification

Job description

What do you want to search? Keyword Apprenticeship Type Location

Customer Services Apprentice

Apply From: 14/04/2025

Learning Provider

Delivered by DERBY BUSINESS COLLEGE LIMITED

Employer

GRANT ENGINEERING(UK)LTD

Vacancy Description

• Ensure all customer queries and enquiries are dealt with effectively and in a timely manner, promoting a centre of excellence in Customer Service
• Taking payments and following through with invoicing
• Ensure customers are kept informed of any delays or developments as soon as possible
• Load customer appointments on to the system, paying attention to detail to ensure all information is input accurately and in full
• Ensure all data is kept up to date
• Create and process daily reports, and complete to deadlines
• Control and coordination of regional Field Support Engineers daily and weekly diaries
• Acting as a conduit between the Field Support Engineers and the customer
• Placing warranty and service calls for FSE and 3rd party engineers
• Assist with customer pre-calls, to confirm appointments/delivery details
• Familiarisation with full range of Grant products and uses
• Liaise with sales for any opportunities to promote Grant product range to homeowners / installers
• Any other duties that may need to be carried out

Key Details

Vacancy Title

Customer Services Apprentice

Employer Description

Grant has been designing and manufacturing reliable heating products for nearly four decades. From award winning oil-fired condensing boilers to the latest renewable products, our heating systems have a reputation for quality that is second to none.

Vacancy Location

FRANKLAND ROAD BLAGROVE SN5 8YG

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000314667

Key Dates

Apply From

14/04/2025

Closing Date For Applications

2025-05-09 23:59:59

Interview Begin From

Possible Start Date

2025-05-11 00:00:00

Training

Training to be Provided

• In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 Customer Service qualification which will help start your career and give you an insight into the businesses processes and procedures
• Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
• You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours

Learning Provider

DERBY BUSINESS COLLEGE LIMITED

Skills Required

Communication skills, IT skills, Attention to detail, Customer care skills, Administrative skills, Logical, Team working, Initiative

Apply Now