Customer Service Apprentice - Altrincham

Norican Group Aps; Altrincham; Hybrid; GBP 15,000 - 20,000; Full time

Job summary

Join Norican Group as a Customer Service Apprentice in Altrincham, where you'll gain hands-on experience in a technical environment and customer service, while working towards a recognized qualification. You'll assist our engineering team, ensure communication flows smoothly, and engage in tasks that support both internal teams and customers.

Benefits

Training & Development

Team Socials

Employee Service Awards

25 days holiday + bank holidays

Hybrid Working Policy

Qualifications

• Willing to learn and open to feedback.
• Positive attitude focused on solutions.
• Proactive and detail-focused.

Responsibilities

• Assist with processing engineer paperwork.
• Help ensure smooth service operations.
• Support customer inquiries and maintain CRM records.

Skills

Strong communication skills

Customer service

Basic IT skills

Listening skills

Job description

Customer Service Apprentice - Altrincham, Manchester
Are you looking to start an exciting career in customer service?
We’re looking for a proactive and eager-to-learn Customer Service Apprentice to support our busy engineering team. This role offers a fantastic opportunity to get hands-on experience within a technical and customer-focused environment while working towards a recognised qualification.

You’ll play a key part in keeping communication flowing between our internal teams and customers, helping ensure our service operations run smoothly and efficiently.

Professionalexperience& background:

• Strong communication and listening skills
• Comfortable handling customer phone calls professionally
• Basic IT skills (email, data entry, file management)
• Interest in engineering or technical industries is a plus

Responsibilities:

• Assist with processing engineer paperwork and job documentation
• Support the engineering team with administrative tasks and scheduling
• Act as a communication link between the Service, Sales, and Technical teams
• Answer incoming customer calls and log service enquiries accurately
• Help ensure all customer records are kept up to date in our CRM system
• Learn and apply best practices in customer service and internal coordination
• Complete apprenticeship training requirements alongside your daily tasks

PersonalCharacteristics:

• Willing to Learn: Open to new challenges, feedback, and personal growth
• Positive Attitude: Cheerful, approachable, and focused on solutions
• Proactive: Always looking for ways to contribute and stay one step ahead
• Reliable: Dependable, punctual, and consistent in their work
• Team-Oriented: Values teamwork and supports colleagues across departments
• Detail-Focused: Takes pride in producing accurate, high-quality work

What we offer:

Training & Development
Team Socials
Successful Global Team

Hybrid Working Policy

Employee Service Awards

Additional info:
37.5 hours / week

Based in our Altrincham office

Hybrid working

Modern office environment

A structured apprenticeship program with training and support

A company with good development opportunities and unique products.

Exposure to the world of technical services and manufacturing

25 days holiday + bank holidays

Reasons to join our global team
We are going through a period of growth with innovative products and solutions, which offers positive challenges and opportunities for your career along with ability to take an already successful business with solid foundations to the next step of its evolution and development

• Join a successful global business which is undergoing significant change, including the introduction of digital AI solutions
• Market leader in our industry
• Exciting time to join the global team, to drive the business forward
• Career development supported
• Conscious company who cares about the planet and has recently signed up to the Science Based Targets Initiative
• Passion colleagues driven by innovation, expertise, and loyalty.

Ready to Apply?
Submit your application now and take the next step in your career. Simply fill in the form below to send your CV to our HR team for consideration.

The closing date for applications is 31st July 2025.

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Job Description
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