Customer Service Apprentice

Specsavers; Middlesbrough; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking proactive individuals for a Customer Service Apprenticeship in Middlesbrough. This full-time role offers a unique opportunity to gain hands-on experience in retail while earning a competitive wage. Over 13 months, apprentices will develop essential skills supported by a dedicated team, ensuring a solid foundation for a successful career. With perks like extra days off for birthdays and enhanced sick pay, this apprenticeship is a fantastic way to kickstart your career in optics. If you are passionate about customer service and eager to learn, this is the perfect role for you.

Benefits

Discounted benefits scheme

Extra day off for your birthday

Confidential employee helpline

Clinical and professional development opportunities

Discounted hearing and eyecare benefits

Enhanced sick pay

Enhanced pay for family leave

Qualifications

• Passion for providing excellent customer service.
• Confidence in using IT systems and great teamwork.

Responsibilities

• Provide excellent customer service and support in retail.
• Learn and develop skills through a 13-month apprenticeship.

Skills

Customer Service

Teamwork

Initiative

IT Systems

Communication Skills

Openness to Feedback

Job description

So, you’re a proactive people person, passionate about retail and offering the best customer service? Sounds like you’d be a great fit here. If you’ve ever considered a career in optics, this Customer Service Apprenticeship could be perfect for you.

We are currently looking for enthusiastic individuals who are eager to provide excellent Customer Service and pursue a career in retail or management. This apprenticeship offers a 13-month program where you will develop skills and confidence through paid full-time work, supported by a friendly, experienced team.

Our store

Located in Middlesbrough, our store offers great career opportunities!

What’s on offer?

This apprenticeship scheme provides a solid foundation for a successful career in a reputable company, while earning a full-time wage. You will spend 15-18 months in a paid role, learning your trade with the support of our passionate and experienced team.

• Salary £7.75 per hour
• Full-time - 40 hours, including weekends
• Specsavers Perks – our discounted benefits scheme
• Extra day off for your birthday
• WeCare – UK confidential employee helpline
• Outstanding clinical and professional development opportunities
• Discounted hearing and eyecare benefits
• Enhanced sick pay (after a year of service)
• Enhanced pay for family leave (Maternity/Paternity, etc.)

What we’re looking for?

If this sounds like you, here are some skills to get started as a Customer Service Apprentice:

• Passion for providing excellent customer service and making customers’ lives easier
• Great teamwork
• A good initiative
• Confidence in using IT systems
• Excellent communication and listening skills
• Willingness to step out of your comfort zone and try new things
• Openness to feedback and development, with a supportive attitude

Find out more

For detailed information about the Specsavers Apprenticeship programme, please click the link below:

Apprenticeships at Specsavers | Specsavers UK Careers

Interested? Apply today, as this position will close once filled!