Customer Service Apprenticeship

TN United Kingdom; Newcastle upon Tyne; On-site; GBP 20,000 - 25,000; Full time

Job summary

An established industry player is seeking a motivated Customer Service Apprentice in Newcastle upon Tyne. This exciting role offers the chance to develop essential customer service skills in a healthcare setting while working towards a recognized qualification. As the first point of contact for patients, you will provide exceptional service at reception and over the phone. With hands-on experience in a busy medical practice, you will learn about administration, communication, and patient care. If you're eager to kickstart your career in customer service within healthcare, this opportunity is perfect for you.

Benefits

Structured apprenticeship program

Full training and support

Opportunities for career progression

Friendly working environment

Qualifications

• No previous experience required; full training will be provided.
• GCSEs (or equivalent) in English and Maths preferred.

Responsibilities

• Greet patients and visitors in a friendly manner.
• Answer phone calls and handle patient queries efficiently.
• Assist with general administrative tasks and maintain patient records.

Skills

Customer Service

Communication Skills

Organizational Skills

Basic IT Skills

Education

GCSEs in English and Maths

Job description

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Customer Service Apprenticeship, Newcastle upon Tyne

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Client:

Twin Group

Location:

Newcastle upon Tyne, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

69c977d7fa45

Job Views:

4

Posted:

24.04.2025

Expiry Date:

08.06.2025

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Job Description:

Customer Service Apprentice NE1 Full-time (Apprenticeship) Twin Group are recruiting on behalf of a friendly and professional health group dedicated to providing excellent patient care.

We are seeking a motivated and enthusiastic Customer Service Apprentice to join their team and gain valuable experience in a healthcare setting.

This is an exciting opportunity to develop customer service skills while working towards a recognised qualification.

As a part of the recruitment process, you will be required to undertake a pre-employment training program.

As a Customer Service Apprentice, you will be the first point of contact for their patients, providing a welcoming and supportive service at reception and over the phone.

You will gain hands-on experience in a busy healthcare environment while learning about administration, communication, and patient care.

Key Responsibilities Greeting patients and visitors in a friendly and professional manner Answering phone calls and dealing with patient queries efficiently Booking, rescheduling, and cancelling appointments using the practice system Handling prescription requests and liaising with pharmacies Updating and maintaining accurate patient records Assisting with general administrative tasks, such as filing and scanning documents Supporting patients with online services and appointment check-ins Ensuring patient confidentiality and data protection at all times What our clients are looking for; A friendly and approachable personality with a strong commitment to customer service Good communication and interpersonal skills Ability to work as part of a team and use initiative when required Strong organisational skills and attention to detail Basic IT skills and willingness to learn new systems A positive attitude and a willingness to develop new skills Qualifications & Experience No previous experience required—full training will be provided GCSEs (or equivalent) in English and Maths are preferred but not essential A keen interest in working within healthcare and customer service Offered; A fully approved pre-employment training program leading to … A structured apprenticeship programme with full training and support Hands-on experience in a medical practice A recognised qualification in customer service upon completion Opportunities for career progression within the healthcare sector A friendly and supportive working environment If you are eager to start a career in customer service within healthcare, we would love to hear from you! How to Apply Please submit your CV and a cover letter/personal statement Powered by JazzHR