Customer Service Apprenticeship

Twin Group; Newcastle upon Tyne; On-site; GBP 20,000 - 24,000; Full time

Job summary

An established healthcare provider is seeking a motivated Customer Service Apprentice to join their friendly team. This role offers a unique opportunity to gain hands-on experience in a busy medical practice while developing essential customer service skills. You'll be the first point of contact for patients, providing a welcoming service and assisting with various administrative tasks. With a structured apprenticeship program, you will receive full training and support, leading to a recognized qualification in customer service. If you're passionate about healthcare and eager to learn, this is the perfect start to your career!

Benefits

Structured apprenticeship program

Hands-on experience

Recognized qualification

Career progression opportunities

Friendly working environment

Qualifications

• No previous experience required—full training will be provided.
• GCSEs in English and Maths are preferred but not essential.

Responsibilities

• Greeting patients and visitors in a friendly manner.
• Answering phone calls and dealing with patient queries efficiently.
• Booking, rescheduling, and cancelling appointments.

Skills

Customer Service

Communication Skills

Organizational Skills

Basic IT Skills

Teamwork

Education

GCSEs in English and Maths

Job description

Customer Service Apprentice

NE1

Full-time (Apprenticeship)

Twin Group are recruiting on behalf of a friendly and professional health group dedicated to providing excellent patient care. We are seeking a motivated and enthusiastic Customer Service Apprentice to join their team and gain valuable experience in a healthcare setting. This is an exciting opportunity to develop customer service skills while working towards a recognised qualification.

As a part of the recruitment process, you will be required to undertake a pre-employment training program.

As a Customer Service Apprentice, you will be the first point of contact for their patients, providing a welcoming and supportive service at reception and over the phone. You will gain hands-on experience in a busy healthcare environment while learning about administration, communication, and patient care.

Key Responsibilities

• Greeting patients and visitors in a friendly and professional manner
• Answering phone calls and dealing with patient queries efficiently
• Booking, rescheduling, and cancelling appointments using the practice system
• Handling prescription requests and liaising with pharmacies
• Updating and maintaining accurate patient records
• Assisting with general administrative tasks, such as filing and scanning documents
• Supporting patients with online services and appointment check-ins
• Ensuring patient confidentiality and data protection at all times
  
  

What our clients are looking for;

• A friendly and approachable personality with a strong commitment to customer service
• Good communication and interpersonal skills
• Ability to work as part of a team and use initiative when required
• Strong organisational skills and attention to detail
• Basic IT skills and willingness to learn new systems
• A positive attitude and a willingness to develop new skills
  
  

Qualifications & Experience

• No previous experience required—full training will be provided
• GCSEs (or equivalent) in English and Maths are preferred but not essential
• A keen interest in working within healthcare and customer service
  
  

Offered;

• A fully approved pre-employment training program leading to …
• A structured apprenticeship programme with full training and support
• Hands-on experience in a medical practice
• A recognised qualification in customer service upon completion
• Opportunities for career progression within the healthcare sector
• A friendly and supportive working environment
  
  

If you are eager to start a career in customer service within healthcare, we would love to hear from you!

How to Apply

Please submit your CV and a cover letter/personal statement

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