Customer Service Apprentice

Apex Radio Systems Ltd; Gateshead; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player in Two Way Radio communications seeks a dedicated apprentice for a 12-month work-based training program. This role offers a unique opportunity to gain hands-on experience in customer service and technical support, ensuring reliable communication solutions for clients. You will be responsible for handling customer queries, processing orders, and maintaining records while working in a supportive environment. Upon completion, you will earn a Level 2 qualification as a Customer Service Practitioner, paving the way for your career in this essential field. Join a team committed to safety and quality service, and make a difference in the lives of people through effective communication.

Qualifications

• Completion of a 12-month apprenticeship training program.
• Achieve a Level 2 qualification in Customer Service.

Responsibilities

• Handle customer queries related to technical matters.
• Process payments and despatch goods to customers.
• Maintain a tidy and safe workplace environment.

Skills

Customer Service

Technical Support

Record Keeping

Communication

Problem Solving

Education

Level 2 qualification as a Customer Service Practitioner

Job description

Apex was established in 1990 in Newcastle upon Tyne. In 2015 we opened offices in Cardiff to cater for ever-expanding business needs in Wales and the South of England. In 2018 we opened an office in Teesside to deal with expanding business in the area. Apex provides Two Way Radio communications solutions across the whole business spectrum, and in the fast-moving world of today's business, Two Way Radio communications play a crucial role in the safety and welfare of people. Safety is essential to us at Apex, and our clients depend on us to deliver reliable communications every time. Because of our commitment and care to our customers, Apex is dedicated to providing technical support, rapid response repairs and top quality service which is accredited by our European ISO 9001:2008 quality standard.

Responsibilities:

• Handling customer queries relating to technical matters.
• Responding to relevant enquiries received in a timely manner.
• General record keeping and updating of systems.
• Processing payments.
• Despatching goods to customers via courier, post, and Apex delivery.
• Keeping the workplace tidy and a safe environment.
• Producing company paperwork.
• Liaising with customers regarding equipment in need of repair.
• Coding of radio equipment in line with specific order requirements.
• Preparation of radio equipment and accessories in line with order requirements.
• Communicating internally with other staff and departments on job-related matters.

Training:

Your apprenticeship training will be a fully work-based learning programme across 12-months, method to be confirmed. Upon completion of your apprenticeship, you will achieve a level 2 qualification as a Customer Service Practitioner.

Working Hours: Monday to Friday, between 9am - 5pm.