Customer Service Apprentice

Getting In Limited; Newcastle upon Tyne; On-site; GBP 10,000 - 40,000; Full time

Job summary

An exciting opportunity awaits as a Customer Service Apprentice with a dynamic company specializing in Two Way Radio communications. This role involves engaging with customers, addressing their technical queries, and ensuring smooth operations through effective record-keeping and payment processing. As you embark on this 12-month apprenticeship, you will develop essential skills in customer service, communication, and teamwork, all while contributing to a company committed to safety and quality service. If you are detail-oriented, enjoy working with people, and are eager to learn, this apprenticeship is the perfect stepping stone for your career in customer service.

Qualifications

• Strong communication and customer care skills are essential.
• Attention to detail and organization are crucial for this role.

Responsibilities

• Handle customer queries related to technical matters.
• Process payments and maintain records efficiently.
• Liaise with customers regarding equipment repairs.

Skills

Attention to detail

Communication skills

Customer care skills

IT skills

Organisation skills

Team working

Education

Level 2 qualification as a Customer Service Practitioner

Job description

Customer Service Apprentice

Apply From: 13/12/2024

Learning Provider

Delivered by ZENITH PEOPLE LIMITED

Employer

APEX RADIO SYSTEMS LTD

Vacancy Description

• Handling customer queries relating to technical matters.
• Responding to relevant enquiries received in a timely manner.
• General record keeping and updating of systems.
• Processing payments.
• Despatching goods to customers via courier, post, and Apex delivery.
• Keeping the workplace tidy and a safe environment.
• Producing company paperwork.
• Liaising with customers regarding equipment in need of repair.
• Coding of radio equipment in line with specific order requirements.
• Preparation of radio equipment and accessories in line with order requirements.
• Communicating internally with other staff and departments on job-related matters.

Key Details

Vacancy Title

Customer Service Apprentice

Employer Description

Apex was established in 1990 in Newcastle upon Tyne. In 2015 we opened offices in Cardiff to cater for ever-expanding business needs in Wales and the South of England. In 2018 we opened an office in Teesside to deal with expanding business in the area. Apex provides Two Way Radio communications solutions across the whole business spectrum, and in the fast-moving world of today's business, Two Way Radio communications play a crucial role in the safety and welfare of people. Safety is essential to us at Apex, and our clients depend on us to deliver reliable communications every time. Because of our commitment and care to our customers, Apex is dedicated to providing technical support, rapid response repairs and top quality service which is accredited by our European ISO 9001:2008 quality standard.

Vacancy Location

11 Keel Row The Watermark NE11 9SZ

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000291276

Key Dates

Apply From

13/12/2024

Closing Date For Applications

2025-01-06 23:59:59

Interview Begin From

Possible Start Date

2025-01-13 00:00:00

Training

Training to be Provided

Your apprenticeship training will be a fully work-based learning programme across 12-months, method to be confirmed. Upon completion of your apprenticeship, you will achieve a level 2 qualification as a Customer Service Practitioner.

Learning Provider

ZENITH PEOPLE LIMITED

Skills Required

Attention to detail, Communication skills, Customer care skills, IT skills, Organisation skills, Team working