Customer Service Apprentice

COFFEE CARE (NORTHERN COUNTIES) LIMITED; Skipton; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a vibrant and growing speciality coffee company in Skipton, where you'll embark on an exciting apprenticeship. This role offers a unique opportunity to learn about the coffee industry while providing excellent customer service. You will be trained to handle orders, promote products, and maintain a clean workspace. With a focus on teamwork and enthusiasm, this position is perfect for those eager to dive into the world of coffee. Enjoy a supportive environment where your contributions will help shape the future of a beloved local business. If you're ready to brew your career, this is the place for you!

Qualifications

• Enthusiasm and energy to learn about products and the industry.
• Ability to handle customer queries and process orders efficiently.

Responsibilities

• Process, pick, and dispatch all customer orders timely.
• Promote and upsell products while maintaining stock levels.

Skills

Customer Service

Product Knowledge

Order Processing

Sales Promotion

Time Management

Education

Apprenticeship

Job description

Coffee Care is a speciality coffee company based in the heart of Skipton, by the canal basin, that provides award-winning coffees and services to businesses throughout the North of England. We also have a growing online presence for members of the public who want to access our goods direct.

There will be an opportunity to apply for a full-time, permanent position at the end of the apprenticeship or any other openings available at that time.

At Coffee Care, we sell our own bespoke coffee range to a wide variety of customers in the hospitality industry, offices, and other businesses and charities, as well as through our online shop.

We take real pride in ensuring that our team is knowledgeable, helpful, and confident to handle any queries our customers may have. We work to tight deadlines each day to ensure that our customer service is perfect, timely, and responsive.

Responsibilities:

• Process, pick, and dispatch all orders
• Keep the shelves fully stocked
• Help the sales and marketing team to boost sales

As an apprentice, you will be fully supported and trained in your role to deliver excellent results. You will:

• Have bags of energy and enthusiasm with a real desire to learn about our products and the industry
• Develop thorough product knowledge
• Take, process, pick, and dispatch customer orders within the deadline each day
• Plan delivery routes and prepare goods for the post and carrier
• Promote and upsell products and services
• Handle telephone and email enquiries
• Keep the office and warehouse clean and tidy, including stacking the shelves and shop
• Take customer payments and ensure customers pay on time
• Make sure we always have fresh coffee on tap!

The apprentice will attend work 5 days per week and attend remote college sessions with a tutor, completing the work set in between these sessions.

Monday to Friday, 08:30-16:30.