Customer Service Apprentice

Getting In Limited; Liverpool; On-site; GBP 10,000 - 40,000; Full time

Job summary

An exciting opportunity awaits as a Customer Service Apprentice with a rapidly expanding insurance provider. This role offers comprehensive training and the chance to develop essential skills in the financial services industry. You will engage with clients, providing them with expert advice and support while ensuring compliance with industry regulations. Join a company that values diversity and fosters an inclusive environment where you can thrive and grow your career. If you're passionate about delivering exceptional customer service and eager to learn, this apprenticeship is the perfect starting point for your professional journey.

Benefits

Full training provided

Continuous coaching

In-depth industry knowledge

Inclusive work environment

Qualifications

• Strong communication and customer care skills are essential for this role.
• Attention to detail and problem-solving abilities are highly valued.

Responsibilities

• Provide advice and guidance on insurance products to clients.
• Collect and review customer information for compliance.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Administrative skills

Team working

Non judgmental

Patience

Relationship building

Trustworthy

Reliable

Job description

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What do you want to search? Keyword Apprenticeship Type Location

Customer Service Apprentice

Apply From: 25/01/2025

Learning Provider

Delivered by WORKPAYS LIMITED

Employer

ACORN INSURANCE AND FINANCIAL SERVICES LIMITED

Vacancy Description

As part of your role, you will:

• Take calls from clients, providing advice and guidance on insurance products
• Collect information from the customer and record it on the Client Management System
• Request supporting evidence, where necessary
• Review the information provided to ensure it complies with the conditions of the product being purchased
• Liaise with colleagues from other areas of the organisation to deal with any questions quickly and efficiently
• Handle complaints where necessary
• Provide exceptional customer service
• Adhere to the legal requirements, industry regulations and company policies

Key Details

Vacancy Title

Customer Service Apprentice

Employer Description

Acorn Insurance is a rapidly expanding business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across the UK. We help more than 50,000 customers a year to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. We will provide full training and continuous coaching throughout your apprenticeship. You will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.

Vacancy Location

Acorn Insurance 12 Hanover street L1 4AA

Wage Frequency

Custom

Number of Vacancies

8

Vacancy Reference Number

1000297741

Key Dates

Apply From

25/01/2025

Closing Date For Applications

2025-02-07 23:59:59

Interview Begin From

Possible Start Date

2025-02-17 00:00:00

Training

Training to be Provided

Your apprenticeship will be delivered at your place of work. You will need to spend approximately six hours per week completing your training which will include attending masterclasses, completing assignments, participating in group discussions and shadowing colleagues.

Learning Provider

WORKPAYS LIMITED

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Non judgmental, Patience, Relationship building, Trustworthy, Reliable