Customer Service Apprentice

Specsavers; Runcorn; On-site; Full time

Job summary

Specsavers is seeking a Customer Service Apprentice in Runcorn to engage in a rewarding apprenticeship lasting 13 months. This role offers an invaluable opportunity to build skills in customer service while earning a real wage in a supportive team environment.

Benefits

Specsavers Perks – discounted benefits scheme

Extra day off for your birthday

WeCare – UK confidential employee helpline

Outstanding clinical and professional development opportunities

Discounted hearing and eyecare benefits

Enhanced sick pay (after a year of service)

Enhanced pay for family leave (Maternity/Paternity)

Qualifications

• Passionate about providing great customer service.
• Ability to be a great listener and communicator.
• No prior experience in customer service required.

Responsibilities

• Work in the Hearcare team providing excellent customer service.
• Handle orders and payments while giving top-notch advice.
• Ensure a warm welcome for customers.

Skills

Customer Service

Communication

Team Player

Enthusiasm

Motivation

Job description

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Become an Apprentice in our store and you’ll have everything you need to truly realise your potential – from experience in a full-time role to an industry-recognised qualification and the support of a global brand, all whilst earning a real wage.

At Specsavers, we’re always looking to the future - which is where people like you come in. We are currently looking for individuals who are enthusiastic about providing great Customer Service and would like to pursue a career in retail or management. This Apprenticeship opportunity will give you the chance to spend 13 months building the skills and confidence that come with training in a paid full-time job, all the time surrounded by a friendly, highly-experienced team who will support you every step of the way.

Our store

Based in Runcorn, our store has great career opportunities!

What’s on offer?

Our apprenticeship scheme gives you the chance to really set yourself up for a great career in a fantastic company, and earn a full-time wage at the same time.

You’ll not only spend 15-18 months in a paid job, but also learn your trade while surrounded by our friendly, passionate and highly experienced team who’ll support you every step of the way.

• Salary £7.75 an hour
• Full time - 37.5 hours with weekend working
• Specsavers Perks – our discounted benefits scheme
• Extra day off for your birthday
• WeCare – UK confidential employee helpline
• Outstanding clinical and professional development opportunities
• Discounted hearing and eyecare benefits
• Enhanced sick pay (after a year or service)
• Enhanced pay for family leave (Maternity/Paternity etc)
  
  

We’re looking for people who are passionate about providing great Customer Service and wanting to pursue a career in this area. It’s important that you are a great listener and communicator because that’s what excellent service is all about. You’ll need to be enthusiastic, motivated and a team player with a real determination to make a difference both in your development and the business.

It’s essential you have NOT worked in the Customer Service sector before, this is a new adventure, but you will need the organisation, commitment, motivation and enthusiasm to deliver the great customer service our Specsavers visitors love.

What does the role involve?

• Working in our Hearcare team
• Repairs and adjustments, ordering
• Giving customers top-notch advice
• Giving customers a warm welcome
• Dealing with orders
• Dealing with payments
• Delivering high quality products and service
  
  

What’s next?

Ready to kickstart your career with a company that will support you to be the best you can be? For more detailed information about the Specsavers Apprenticeship programme, please click the link below.

https://join.specsavers.com/uk/apprenticeships

Before applying, please check that you are able to travel to the store location on a daily basis. If you have any questions, please speak to a member of the Recruitment Administration & Support Service Team on

This vacancy will close once we have filled all available assessment places. We therefore highly recommend early applications.

Seniority level

• Seniority level

  Internship

Employment type

• Employment type

  Internship

Job function

• Job function

  Sales, Other, and Customer Service

• Industries

  Retail

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