Customer Service And Sales Advisor Rdcf1026

Red Dot Search; Larbert; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Full paid training

Supported nesting period

Ongoing coaching

Staff discounts on broadband, mobile &

Job summary

Red Dot Search in Larbert, Falkirk, is hiring a Customer Service & Sales Advisor. You will handle inbound calls from customers nearing contract renewal and aim to retain them by recommending suitable upgrades and products.

The role is on-site in Larbert with 40 hours per week, working 5 days out of 7 between 8am and 9pm. A permanent, full-time contract offers a basic salary with uncapped bonus potential.

Qualifications

• Some sales experience in retail, telesales or hospitality upselling.
• Comfortable working to sales targets and delivering great customer service.
• Confident with technology and multiple systems.
• Patient, resilient and curious.
• Available to start on Monday 5 October.

Responsibilities

• Handle inbound calls from customers re-contracting or considering leaving.
• Ask questions to understand customer needs.
• Recommend upgrades and add-ons that fit and value discussions over price.
• Work across several systems while prioritising customer experience.
• Work towards sales and customer service targets.

Skills

Sales experience

Target-driven

Customer service

Tech savvy

Resilient

Curious

Job description

Customer Service & Sales Advisor – Larbert, Falkirk

Salary: £26,520 basic, paid monthly, plus an uncapped bonus (current average around £400 a month, top performers up to £1,000 a month)
Location: Larbert, Falkirk (on site)
Contract: Permanent, full time, 40 hours a week
Hours: 5 days out of 7, Monday to Sunday, between 8am and 9pm
Start date: Monday 5 October

Good at selling and great with people? You'll join a contact centre in Larbert supporting one of the UK's best-known broadband and telecoms brands. You'll take inbound calls from customers coming to the end of their contract, keep their business, and recommend the upgrades and products that genuinely suit them.

What you'll do

• Handle inbound calls from customers who are re-contracting, shopping around or thinking of leaving
• Ask the right questions to understand what each customer needs
• Recommend upgrades and add-ons that fit, and turn price conversations into value conversations
• Work across several systems while keeping the customer experience first
• Work towards sales and customer service targets

Who we're looking for

• Some sales experience: retail, telesales, a phone shop, memberships, hospitality upselling or anything with a target
• Comfortable working to sales targets and delivering great customer service
• Confident with technology and happy using multiple systems
• Patient, resilient and curious
• Available to start on Monday 5 October

What's on offer

• £26,520 basic salary plus an uncapped bonus
• Full paid training, a supported nesting period, then ongoing coaching
• Staff discounts on broadband, mobile and TV, including family and friends deals
• A permanent role, local to Larbert, Falkirk, Stenhousemuir, Denny, Grangemouth and Stirling

The honest bit

This is a fully on-site role, and the rota includes weekends and some evenings. Bonus figures are current averages, not a guarantee. Offers are subject to a DBS check, a credit check and references.

The process is quick: a call with us, a short screening call, a role play, an online assessment, then an offer. We'll prepare you for every step.