Contact Centre Sales Advisor - Livingston

Sky Group; Livingston; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Free Sky TV

Broadband discounts

Sky Glass

Mobile discounts

Cashback discounts

Retail discounts

Private healthcare

Dental care

Gym discounts

Cycle to work

Pension plan

Life Assurance

Long service awards

Onsite shuttle bus

Free parking

Canteen access

Job summary

Sky UK is hiring a Contact Centre Sales Advisor in Livingston. You’ll handle inbound calls from existing customers considering cancellation, listen to needs, and offer the best Sky package. The role is hybrid after training, with a 37.5-hour week and potential extra hours for peak demand.

Training is in-office, 9am–5pm, with no holidays during training. Starting 11th January 2027, salary £26,428 per annum plus incentives, with a pathway to additional earnings.

Qualifications

• Results-oriented with a strong enthusiasm for sales.
• Excellent listening and rapport-building skills.
• Ability to identify customer needs and present suitable packages.

Responsibilities

• Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription.
• Build strong connections to understand needs and offer the most suitable package.
• Work in a target-based environment and achieve set goals.

Job description

Contact Centre Sales Advisor - Livingston

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

• Start Date: 11th January 2027
• Salary: £26,428 per annum
• Site: Sky, 1 MacIntosh Rd, Livingston EH54 7BW
• Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends)

Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £26, 428 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets.

We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week.

In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated.

What you’ll do:

• Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription.
• Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package.
• Work in a target-based environment
• Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off

Training and Development:

Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor.

At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period.

What you’ll bring:

• Results-oriented with a strong enthusiasm for sales
• Exceptional at building rapport and connecting with people
• Skilled at identifying and addressing customer needs
• Creative in solving problems
• Eager to acquire new skills and knowledge

The Benefits:

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster:

Individual Lifestyle

• Free Sky TV, along with discounted broadband, Sky Glass and mobile
• Cashback and discounts across hundreds of retailers
• Discounts and offers on Sky products for friends and family

Health and wellbeing

• Private healthcare and Digital GP via Aviva
• Dental and other healthcare options
• Subsidised onsite gym and discounts on external gyms
• Cycle to work scheme

Financial wellbeing

• Sky pension plan and Life Assurance
• Long service awards

Where you’ll work:

We'rebased at Kirkton Campusin Livingstonand home to over 2000 colleagues. We have free onsiteparkingand operate a freeshuttlebus service from Livingston North train stationand Livingston shopping centre. You'll alsohave access to our subsidised canteen, free tea and coffee,hair and beauty salon, valet carwash,amazon lockers, cash machine, covered bike storage,prayer room andshower facilities as part of the onsite gym.

Inclusion:

CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Contact Centre Sales Advisor - Livingston

There's more to our work than work. We've built an inclusive culture where we can learn from each other and innovate together. There's plenty of opportunities for you to explore what you're passionate about.