Customer Service and Sales Advisor

(function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f; Cardiff; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

Un cabinet d'avocats bien établi à Cardiff recherche un conseiller en service client et ventes pour se joindre à leur équipe. Ce rôle impliquera d'agir en tant que premier point de contact pour les clients, en fournissant des devis précis et en soutenant des efforts de vente supplémentaires. Le candidat idéal apprécie les interactions avec les gens et possède d'excellentes compétences en communication. De plus, des opportunités de développement professionnel et un ensemble d'avantages attractifs sont offerts.

Benefits

23 jours de congé plus jours fériés

Réductions sur les abonnements de salle de sport

Opportunités de développement de carrière

Célébration des jalons

Événements d'entreprise et initiatives caritatives

Programme de recommandation

Qualifications

• Expérience en rôle orienté client ou vente.
• Compétences en communication et capacité à établir un rapport rapidement par téléphone.
• Approche autonome et confiance pour effectuer des suivis.

Responsibilities

• Être le premier point de contact pour les clients potentiels.
• Préparer et envoyer des devis de conveyance détaillés.
• Effectuer des appels de suivi pour convertir l'intérêt en instructions.

Skills

Communication

Proactivité

Gestion des objections

Job description

Customer Service and Sales Advisor- up to 27,000 DOE- Cardiff- Hybrid/Remote to be considered.

Immediate interviews

We're proud to be supporting a well-established and forward-thinking law firm known for their personal approach and award-winning service. They're looking for a candidate who enjoys talking to people, can explain things clearly over the phone, and makes a great first impression. You will besales-savvy without being pushy!

What you'll be doing:

You'll be the first point of contact for people looking to buy or sell a property. Your role is all about providing clear, accurate conveyancing quotes and helping potential clients understand why this firm is a trusted name in the legal world.

Here's a bit more about what the day-to-day will look like:

Answering inbound calls and emails from potential clients

Preparing and sending detailed conveyancing quotes

Making follow-up calls to clients who've requested a quote, turning interest into instructions

Spotting opportunities to upsell or cross-sell other legal services

Keeping accurate records and handling data entry

Sharing insights with the team on client feedback and common objections

Covering the reception desk on occasion during lunches or absences

Supporting the team with general admin when needed

The experience you'll bring:

We're looking for someone who enjoys working with people and has a proactive attitude. Ideally, you'll have:

Experience in a customer-facing or sales role (Ideally, where you've handled objections or followed up on leads)

Strong communication and people skills - you'll need to build rapport quickly over the phone

A self-motivated approach and confidence in picking up the phone to follow up with clients

Familiarity with the conveyancing process is a bonus, but not essential - full training will be provided

What's in it for you?

• Salary up to 27,000
• Full time- Monday - Friday, 8:30am - 5:00pm
• Working Pattern: Office, Hybrid and Remote options to considered
• Cardiff Central Location, with easy transport links
• Holidays: 23 days holiday plus bank holidays, your birthday off, a personal day, and a discretionary paid day over Christmas. Buy up to 3 extra days of leave each year
• Gym Discounts: Reduced membership rates to support your well being
• Career Development: Grow with learning and development opportunities
• Milestone Recognition: Celebrate your hard work and loyalty Team Culture: Get involved with company-wide events, charity initiatives, and networking socials Refer a Friend Scheme: Earn rewards for helping us grow the team