Customer Service and Sales Advisor

Yolk Recruitment Ltd; Cardiff; Hybrid; GBP 24,000 - 27,000; Full time

Job summary

A well-established law firm in Cardiff seeks a Customer Service and Sales Advisor who enjoys engaging with clients and facilitating property transactions. You will provide clear conveyancing quotes and nurture leads, contributing to a supportive team with various hybrid working options and substantial holiday benefits.

Benefits

23 days holiday plus bank holidays

Gym Discounts

Career Development Opportunities

Milestone Recognition

Refer a Friend Scheme

Qualifications

• Experience in a customer-facing or sales role, ideally handling objections.
• Confidence in following up with clients and building rapport.
• Familiarity with the conveyancing process is a bonus.

Responsibilities

• Be the first point of contact for buying/selling properties.
• Prepare and send detailed conveyancing quotes.
• Make follow-up calls to clients to convert interest into sales.

Skills

Strong communication skills

People skills

Proactive attitude

Sales-savvy

Job description

Customer Service and Sales Advisor (BBBH39199) Cardiff, Wales

Salary: GBP24000 - GBP27000 per annum

Customer Service and Sales Advisor- up to £27,000 DOE- Cardiff- Hybrid/Remote to be considered.

Immediate interviews

We’re proud to be supporting a well-established and forward-thinking law firm known for their personal approach and award-winning service. They’re looking for a candidate who enjoys talking to people, can explain things clearly over the phone, and makes a great first impression. You will besales-savvy without being pushy!

What you’ll be doing:

You’ll be the first point of contact for people looking to buy or sell a property. Your role is all about providing clear, accurate conveyancing quotes and helping potential clients understand why this firmis a trusted name in the legal world.

Here’s a bit more about what the day-to-day will look like:

Answering inbound calls and emails from potential clients

Preparing and sending detailed conveyancing quotes

Making follow-up calls to clients who’ve requested a quote, turning interest into instructions

Spotting opportunities to upsell or cross-sell other legal services

Keeping accurate records and handling data entry

Sharing insights with the team on client feedback and common objections

Covering the reception desk on occasion during lunches or absences

Supporting the team with general admin when needed

The experience you’ll bring:

We’re looking for someone who enjoys working with people and has a proactive attitude. Ideally, you’ll have:

Experience in a customer-facing or sales role (Ideally, where you’ve handled objections or followed up on leads)

Strong communication and people skills – you’ll need to build rapport quickly over the phone

A self-motivated approach and confidence in picking up the phone to follow up with clients

Familiarity with the conveyancing process is a bonus, but not essential – full training will be provided

What’s in it for you?

• Salary up to £27,000
• Full time- Monday - Friday, 8:30am - 5:00pm
• Working Pattern: Office, Hybrid and Remote options to considered
• Cardiff Central Location, with easy transport links
• Holidays: 23 days holiday plus bank holidays, your birthday off, a personal day, and a discretionary paid day over Christmas. Buy up to 3 extra days of leave each year
• Gym Discounts: Reduced membership rates to support your well being
• Career Development: Grow with learning and development opportunities
• Milestone Recognition: Celebrate your hard work and loyalty Team Culture: Get involved with company-wide events, charity initiatives, and networking socials Refer a Friend Scheme: Earn rewards for helping us grow the team

Name:

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Phone:

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CV / Resume:

Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.