Customer Service and Sales Advisor

Yolk Recruitment Ltd; Cardiff; Hybrid; GBP 25,000 - 27,000; Full time

Job summary

A leading law firm based in Cardiff is seeking a Customer Service and Sales Advisor to enhance client interactions. The role involves providing accurate conveyancing quotes and acting as the first point of contact for potential clients. The firm offers a competitive salary, development opportunities, and a supportive work environment with hybrid options available.

Benefits

23 days holiday plus bank holidays

Gym Discounts

Career Development Opportunities

Milestone Recognition

Refer a Friend Scheme

Qualifications

• Experience in a customer-facing or sales role.
• Strong communication and people skills.
• Self-motivated approach with confidence in following up with clients.

Responsibilities

• Answer inbound calls and emails from potential clients.
• Prepare and send detailed conveyancing quotes.
• Make follow-up calls to clients requesting quotes.

Skills

Communication

Sales Skills

People Skills

Proactive Attitude

Job description

Customer Service and Sales Advisor- up to £27,000 DOE- Cardiff- Hybrid/Remote to be considered.

Immediate interviews

We're proud to be supporting a well-established and forward-thinking law firm known for their personal approach and award-winning service. They're looking for a candidate who enjoys talking to people, can explain things clearly over the phone, and makes a great first impression. You will besales-savvy without being pushy!

What you'll be doing:

You'll be the first point of contact for people looking to buy or sell a property. Your role is all about providing clear, accurate conveyancing quotes and helping potential clients understand why this firm is a trusted name in the legal world.

Here's a bit more about what the day-to-day will look like:

• Answering inbound calls and emails from potential clients

• Preparing and sending detailed conveyancing quotes

• Making follow-up calls to clients who've requested a quote, turning interest into instructions

• Spotting opportunities to upsell or cross-sell other legal services

• Keeping accurate records and handling data entry

• Sharing insights with the team on client feedback and common objections

• Covering the reception desk on occasion during lunches or absences

• Supporting the team with general admin when needed

The experience you'll bring:

We're looking for someone who enjoys working with people and has a proactive attitude. Ideally, you'll have:

• Experience in a customer-facing or sales role (Ideally, where you've handled objections or followed up on leads)

• Strong communication and people skills - you'll need to build rapport quickly over the phone

• A self-motivated approach and confidence in picking up the phone to follow up with clients

• Familiarity with the conveyancing process is a bonus, but not essential - full training will be provided

What's in it for you?

• Salary up to £27,000
• Full time- Monday - Friday, 8:30am - 5:00pm
• Working Pattern: Office, Hybrid and Remote options to considered
• Cardiff Central Location, with easy transport links
• Holidays: 23 days holiday plus bank holidays, your birthday off, a personal day, and a discretionary paid day over Christmas. Buy up to 3 extra days of leave each year
• Gym Discounts: Reduced membership rates to support your well being
• Career Development: Grow with learning and development opportunities
• Milestone Recognition: Celebrate your hard work and loyalty Team Culture: Get involved with company-wide events, charity initiatives, and networking socials Refer a Friend Scheme: Earn rewards for helping us grow the team