Customer Sales Advisor

Brook Street; Scotland; Remote; GBP 24,000 - 29,000; Full time

Job summary

A leading UK agency is recruiting Inbound Customer Sales Advisors to manage customer queries from the comfort of your home. This position offers competitive remuneration, comprehensive training, and numerous benefits, all while promoting a balanced work-life dynamic. Ideal candidates will have prior sales experience and demonstrate effective communication skills.

Benefits

33 days' annual leave

Investment in career development

Discounted gym membership

Pension scheme

Life assurance

Employee assistance programme

Qualifications

• 1 year continuous and targeted sales experience within the last 3 years.
• Strong customer service and sales skills.
• Great communication skills.

Responsibilities

• Act as the first point of contact for customer issues including billing and account queries.
• Build rapport with customers while upselling products.
• Work effectively in a call-centre environment.

Skills

Sales skills

Customer service

Communication skills

Job description

Salary: £24,500 plus average bonus earning potential of £8,700 per annum
Hours: 37.5 hours per week on a rotational shift pattern between the hours of 8am - 8pm, Monday to Sunday
Location: Remote, Mainland UK only
Start date: 28th July 2025 & 4th August 2025

Domestic & General are a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

Right now, we're recruiting Inbound Customer Sales Advisors for a role that offers great work life balance, working from home and comprehensive training: (4 weeks, initial 2 weeks Mon-Fri: 9am - 5:30pm).

As a Customer Sales Advisor in our busy Inbound team, you'll be the first point of contact for customers who have a wide range of issues such as billing queries, quotes, account changes, or may be looking to register their appliances. Day-to-day, you'll build rapport with customers, get to know their individual needs and put their interests first whilst using your sales and communication skills to upsell products.

The experience and skills you need
If you have telesales or telemarketing experience and would like to create a long-term career within a call-centre environment, apply today to find out more.

• 1 years continuous and targeted sales experience within the last 3 years
• A driven mindset with strong customer service and sales skills with a love for hitting targets
• Great communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when needed

How you'll be rewarded

• 33 days' annual leave (including bank holidays) - Additionally the option to buy 5 extra days each year
• Investment in your career - Development through ongoing coaching and clearly defined progression opportunities
• Health and Wellbeing - Discounted gym membership, help towards dental, optical, and physiotherapy costs
• Pension scheme - Matched employer contributions up to 5% of basic salary
• Life assurance - Employer funded cover of 4x basic salary
• Employee assistance programme - Free support for physical & mental health, financial assistance and more

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

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