Customer service and Operations executive

NEW MEDIA CONCEPT SP. z o.o.; City Of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prestigious UK gourmet food delivery business is seeking a Customer Service and Operations Executive. The role involves managing customer support, administration, and marketing tasks in a vibrant environment. Ideal candidates will have experience in customer service and an interest in gourmet food, with benefits like free Friday lunches.

Benefits

Free Friday lunches

Food tastings

Qualifications

• Prior experience in a similar customer service role.
• Interest in gourmet food.

Responsibilities

• Manage daily administration including order processing and shipping documentation.
• Respond to customer queries via email and website contact forms promptly.
• Support marketing activities and update the WordPress website.

Skills

Customer Service

Administration

Marketing

Job description

Customer Service and Operations Executive

Join to apply for the Customer Service and Operations Executive role at NEW MEDIA CONCEPT SP. z o.o.

Job Overview

Our client, a prestigious UK gourmet food delivery business, seeks a Customer Service and Operations Executive to handle customer support, admin, and marketing tasks. The role is based in Stratford, offering a vibrant environment with nearby shops and restaurants.

Responsibilities

1. Manage daily administration including order processing and shipping documentation.
2. Respond to customer queries via email and website contact forms promptly.
3. Handle orders via phone and email, providing excellent customer service and upselling.
4. Address customer complaints professionally and escalate when necessary.
5. Coordinate with couriers to ensure timely delivery and resolve issues.
6. Maintain relationships with internal teams and external clients.
7. Hire and train seasonal staff during peak periods.
8. Support marketing activities and update the WordPress website.
9. Prepare sales reports and contribute to process improvements.
10. Manage corporate orders and outreach to new business clients.

Candidate Profile

Ideal candidates will have prior experience in a similar customer service role and an interest in gourmet food. The position offers benefits like free Friday lunches and food tastings, with a collaborative culture.

Additional Details

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Other
• Industry: Administrative and Support Services