Operations Executive - Nestle Grocery

Acosta; Woking; On-site; GBP 25,000 - 29,000; Full time

Job summary

A leading company is seeking an Operations Executive to support administrative processes for Nestlé. This entry-level position involves data management, client communication, and technical support, offering a dynamic work environment. The role requires collaboration with teams and a commitment to operational excellence.

Qualifications

• Minimum of 1 field visit and 1 meeting per quarter.
• Adhere to company policies, health & safety, GDPR.

Responsibilities

• Daily download of retailer sales data.
• Support script loading in line with client objectives.
• Produce and send account activity briefs.

Skills

Administration

Data Management

Client Communication

Technical Support

Tools

VLOOKUP

Service Now

Geoplan

Job description

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Job Type: Full Time
Contract Type: Permanent

Your next career starts with Acosta Europe.

Acosta Europe is an exceptional business that cares about its people. We are part of one of the largest Sales and Marketing agencies in the world and are currently seeking an Operations Executive to represent our partner Nestlé NIM.

If you can bring passion and enthusiasm to succeed, we can offer you the opportunity to develop your career in an engaging and rewarding environment, where no two days are ever the same!

Nestlé is the world's largest food & beverage company. The successful applicant will have the opportunity to work across a multi-category operation covering Confectionery, Beverages, Petcare, Cereals, Waters, Food, and Nutrition.

Role Details:

Salary: £25,000

Bonus: 10% Performance Related Bonus

Reporting to: Account Manager / Operations Manager / Controller

Main Purpose of Role:

The Operations Executive role is central to the administrative processes within each account. We are passionate about delivering first-class support to our teams and clients, tailored to meet and exceed their needs. We strive for operational excellence and continuous skill development in line with client and business needs.

Key Tasks and Responsibilities:

Administration & Data Management

• Daily download of retailer sales data
• Management of master data in line with standard processes, ensuring accuracy
• Forward enquiries to the relevant contact
• Update and maintain attendance logs, contact details, and related spreadsheets
• Cover reception duties as appropriate
• Support holiday cover for the Operations team
• Assist field managers with booking meetings, accommodation, and flights

Technical Support

• Support script loading in line with client objectives
• Assist with software issues via Service Now
• Validate updates to Field Execution Tools through testing
• Communicate updates and potential impacts to users

Fleet Management

• Act as main contact for fleet-related queries
• Maintain driver/vehicle lists in C-track
• Support booking and management of hire cars
• Assist with accident reports
• Liaise with IT for equipment support

Call File Management

• Maintain accuracy of call files and territory details
• Support modifications to call files
• Use Geoplan for territory planning

Reporting

• Complete basic reports using formulas like VLOOKUP
• Export and format data from 360 for field management

Account Briefing Support

• Produce and send account activity briefs
• Prepare visual aids and training materials
• Update relevant systems with information

Client Communication

• Serve as first contact for operational queries
• Manage client operational requirements

New Business & Client Review

• Support new projects
• Assist in building quarterly review presentations and analyze operational data

Financials

• Handle fuel reconciliation, expenses, deductions, and hire vehicles
• Manage credit card reconciliations and payroll deadlines

Strategic Direction

• Contribute to strategic planning
• Propose improvements to processes

Other Requirements:

• Minimum of 1 field visit and 1 meeting per quarter
• Adhere to company policies, health & safety, GDPR, and complete mandatory training

Join the Team:

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Seniority Level:

• Entry level

Employment Type:

• Contract

Job Function:

• Management and Manufacturing

Industries:

• Retail